Analytics
45 results found
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Hold Time
Would like to see on average how long a person is put on hold. Per Day and per user
15 votes -
Reporting capability for phone trees to see how many calls are routed through each option of the phone tree.
Reporting capability for phone trees to see how many calls are routed through each option of the phone tree.
14 votes -
Call Analytics in Weave Portal (Website)
Please share your feedback, suggestions, and concerns about Call Analytics in Weave Portal.
Do vote if your idea is already present. It will help us improve Analytics at Weave.
14 votes -
Extension analytics
My hospital has different extensions for different departments. I would like to be able to see how many calls are going to each extension and how many calls are being answered/missed.
11 votes -
Unscheduled OverDue Patients Lists
The current overdue list includes patients who are already scheduled. I think it would be extremely beneficial to have a list of unscheduled overdue patients for cleanings and unscheduled treatment list.
10 votes -
User Analytics
We need a filter in the phone analytics that show how many calls each individual user takes, and a way to find the average call length/user. This is available for the office overall, but it's important to find where we are lacking- to help coach those team members to be more efficient.
9 votes -
Number of rings per answered phone call
I'd like to know the average number of rings before an inbound call is answered. Do we get the phone in 1 ring, 2 rings, 2.6 rings, etc. This metric would only be for answered calls and would help me coach my front desk folks and identify shortcomings.
8 votes -
Reviews are sent out to patients that did not show for their appointment.
We would like the weave system to recognize the difference between a no show appointment and a showed appointment on the schedule with Officemate. We currently have the review feature turned off due to Weave is sending out a review request to patients that did not show up for their appointment.
6 votes -
Google Drive integration for faxes
Aside from receiving the faxes through the the weave app, we also like to receive them or automatically integrate them into our office google drive. For back up purposes and we're able to track and process the received faxes properly.
6 votes -
Add two factor authentication
We need two factor authentication for everyone to trust that this will not be hacked!!
5 votesThanks for your feedback. We'll share it with our product team.
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Admin Analytics by User and Device
I'd like to report on a monthly basis a) User Activity (call duration) by Device, b) Unsync phones (reports which devices are not synced with a user, yet activity is done with no user accountability. c) Phone and App sync error reports which would inform Admin which phones are not registered and don't have a user assigned to device.
4 votes -
Ability to see who "Read" a unread text message in text queue.
We have a common issue where staff will read an unread text message in the queue, not respond, and then leave it as read and not responded to so the patient is upset. So, we consistently have to revisit this in staff training. If we could see who read a message (most recently), such as just displaying "Read by Tom, " we could more efficiently address the gaps in our training processes.
3 votes -
Auto-reminder for updating paperwork
Would love to have an option for an auto-reminder for patients that have not updated paperwork in 12 months. If we could schedule texts to automatically go to those patients, it would save countless hours for our practice.
3 votes -
Text Campaign
The email campaign is a good tool for patients who actually check their email however, working in a pediatric office parents are much more likely to respond to a text. I think the options for who receives campaign texts should be broken down by unscheduled treatment and unscheduled overdue cleaning patients. Those are typically the types of mass texts needing to be sent when filling the schedule.
3 votesWe're adding some filtering enhancements to Bulk Messaging that will help with this!
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Access to deleting messages
I would like to be able to deny users access to delete text messages. I have employees deleting messages without responding to them and then have no way to track it.
3 votes -
Online Scheduling Analytics
I would like to see analytics for Online Scheduling. How many people are sending requests, are they new or existing patients, and how many are accepted or declined.
2 votes -
I would like Abandoned calls taken out of the missed call %
I would like Abandoned calls taken out of the missed call %. Our office weighs heavily on missed calls and we cannot control abandoned calls so they should not be included in our analytics. Or give us the option to include/exclude them.
1 vote -
Call logs per login
Since weave requires for each staff member to login with their own user, weave should have a log with calls inbound and outbound made or received by the user. This would be a good training feature so the trainers can hear the calls made by the user based on their login and provide feedback for training purposes.
1 vote -
Recall Types
It would be great to have more than 50 recall types available. We have a lot of reminders set because we are a veterinarian practice that see patients yearly but those patients are also on monthly preventatives and other things that they need to be reminded for. The things they are on also have different weight ranges that we sell these items at because of prices so we have to create a reminder for each weight range.
1 vote -
Updating Communication Preferences Timely
Updating of information from OfficeMate timely to ensure patients that may have confirmed and arrived to appointments, yet decline text and email communications and/or charts are deactivated within an hour of the appointment time, do not continue to receive review requests.
1 vote
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