Analytics
59 results found
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Hold Time
Would like to see on average how long a person is put on hold. Per Day and per user
21 votes -
Call Analytics in Weave Portal (Website)
Please share your feedback, suggestions, and concerns about Call Analytics in Weave Portal.
Do vote if your idea is already present. It will help us improve Analytics at Weave.
21 votes -
Extension analytics
My hospital has different extensions for different departments. I would like to be able to see how many calls are going to each extension and how many calls are being answered/missed.
17 votes -
User Analytics
We need a filter in the phone analytics that show how many calls each individual user takes, and a way to find the average call length/user. This is available for the office overall, but it's important to find where we are lacking- to help coach those team members to be more efficient.
15 votes -
Unscheduled OverDue Patients Lists
The current overdue list includes patients who are already scheduled. I think it would be extremely beneficial to have a list of unscheduled overdue patients for cleanings and unscheduled treatment list.
12 votes -
Reviews are sent out to patients that did not show for their appointment.
We would like the weave system to recognize the difference between a no show appointment and a showed appointment on the schedule with Officemate. We currently have the review feature turned off due to Weave is sending out a review request to patients that did not show up for their appointment.
11 votes -
Ability to see who "Read" a unread text message in text queue.
We have a common issue where staff will read an unread text message in the queue, not respond, and then leave it as read and not responded to so the patient is upset. So, we consistently have to revisit this in staff training. If we could see who read a message (most recently), such as just displaying "Read by Tom, " we could more efficiently address the gaps in our training processes.
6 votes -
Google Drive integration for faxes
Aside from receiving the faxes through the the weave app, we also like to receive them or automatically integrate them into our office google drive. For back up purposes and we're able to track and process the received faxes properly.
6 votes -
Auto-reminder for updating paperwork
Would love to have an option for an auto-reminder for patients that have not updated paperwork in 12 months. If we could schedule texts to automatically go to those patients, it would save countless hours for our practice.
6 votes -
Admin Analytics by User and Device
I'd like to report on a monthly basis a) User Activity (call duration) by Device, b) Unsync phones (reports which devices are not synced with a user, yet activity is done with no user accountability. c) Phone and App sync error reports which would inform Admin which phones are not registered and don't have a user assigned to device.
6 votes -
Text Campaign
The email campaign is a good tool for patients who actually check their email however, working in a pediatric office parents are much more likely to respond to a text. I think the options for who receives campaign texts should be broken down by unscheduled treatment and unscheduled overdue cleaning patients. Those are typically the types of mass texts needing to be sent when filling the schedule.
6 votesWe're adding some filtering enhancements to Bulk Messaging that will help with this!
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Add two factor authentication
We need two factor authentication for everyone to trust that this will not be hacked!!
5 votesThanks for your feedback. We'll share it with our product team.
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Access to deleting messages
I would like to be able to deny users access to delete text messages. I have employees deleting messages without responding to them and then have no way to track it.
5 votes -
Need to Stop Sending Birthday Message to Dead Patients
Dear Weave Phone Team,
We have a critical issue where Weave is sending birthday messages to deceased patients. This has caused severe distress to grieving pet parents, leading to several bad reviews and lost clients. They felt we are cruel and when we explained is not on purpose they call us unprofessional and careless...
Despite following all provided remedies by Weave Support (changing appointment types, marking patients inactive, suspending reminders, and even removing birthdates dates (this last one add legal concerns) ), the issue persists. We have now decided to cancel birthday messages for all patients, which feels unfair to…
3 votes -
Overdue lists
Currently the overdue list is pulling patients that are overdue for any of their continuing care, and we are not able to specifically pull just “prophy” and “perio maintenance” continuing care. Even though there is a section on the portal that allows you to select which continuing care you want, it still pulls people for X-rays. For example patients will be up to date on a their prophy but overdue for X-rays and they are on the list. This is not helpful in trying to fill the hygiene schedule which is the main reason why someone should want to use…
3 votes -
Email Campaign - More information
Email Campaigns - It would be helpful to see how many of the emails are bad, or don't go through. This way we can update our records and see how many of the emails are actually even reaching our patient's inboxes.
3 votes -
Include SMS messaging in analytics
As SMS messaging has now become integral to efficient communications with Weave, it would be great to have stats that track incoming and outgoing sms messages. Identify the status like phone analytics, are messages being replied to? source like reply from outgoing message, missed text message, missed call message, direct to number etc. When SMS is implemented it is critical to assess the usage of this tool by staff members.
2 votes -
I'd like to be able to generate a list of patients that have opted out of Text Communication.
I'd like to be able to generate a list of patients that have opted out of Text Communication.
2 votes -
Filter reports by Caller Label
We need to be able to create a report and filter by Caller Label. We have a label on all of our dial numbers in the Phone Tree, but there is no way to sort them based on their label. We have "new patients" press 1, existing patients press 2, and billing questions press 3 and want to be able to see how many calls come in for each option in a month.
2 votes -
Patient Status Change Notifications
We want to be able to alert the provider or receive alerts on the computer screen when a patient is marked as checked in from the schedule, to then being sat in chair and then ready for doctor. these are all things we want to monitor and be able to see once they change status
2 votes
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