Missed text auto reply
We would really love an option for "auto reply to text messages" Example: Closed for holiday weekend. If a patient texts us, it would be nice if an automatic reply could be set that informs patient we got msg, but are closed until (date) and we will respond when we get back into the office.
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25 comments
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Jaimie
commented
Automated after hours text message that is sent when a patient texts after hours or on a day that is closed. SolutionReach has this feature and it is great!
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D'Audra Cole
commented
Our office would like to have a after hours text message auto reminder.
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Shannon Cate
commented
We'd like to be able to set up automated texts that clients receive if they text us after hours. We've had issues with clients texting us after hours with emergencies & we'd like the automated text to let them know that we are closed & if they have an emergency to go to the closest emergency clinic.
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April
commented
when we have the phones on lunch, if someone calls, they get the auto text from weave but it says we are "after hours" not that we are on lunch. We need to be able to reassure people that we are in fact here just at lunch.
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Maddy
commented
Hi we were wondering if it was possible to have auto text responses after hours. Such as "thank you for contacting our office, we are currently closed. We will get back to you Monday"
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Carolyn Justice
commented
Good Afternoon nice Weave team, I had sent a suggestion for an enhancement few weeks or so ago. The same issue has come up again and our doctor is getting "frustrated" that we haven't come up with a solution. We have had patients parents, text the office after hours, and maybe on a Friday, when we work limited hours. They text the office, and get no response and get very upset - thinking we are ignoring them. If they would call the office, they would get the closed message, but we have "trained" our patients and their families to text the office, usually easier to get a hold of us, when the office is busy. Dr. Haverkos, is an Orthodontist down the street, our main competitor, and he has a different text system, and that system will send out an automated text, if someone text's the office after hours. Dr. Martinez wants us to have the same capability. We have been with weave for so many years, maybe even when you were a new company? If i could give Dr. Martinez some reassurance that this is a feature you might have soon, I think I can hold him off on looking elsewhere. Just wanted to put that out there, just the issue has come up so much lately, and he wants us to come up with a solution! Appreciate all of the hard work your team does. Thank you, Carolyn
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Genie Morgan
commented
Please consider adding a feature for text messages that notifies senders that the office is closed. For example: if an office is closed for a week or two and a patient sends a text message, there is currently no way to notify them that their text will be responded to when the office reopens. This is a large gap in the service you offer. Patients need to feel that they matter and that their text isn't being ignored!
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Carolyn Justice
commented
Hello Nice Weave Team! We need two enhancements to the app- Our main competition down the street, has a different phone system, that also does texting, etc like weave, not sure of the name. But- we really need the following- When a patient calls the office, and doesn't allow it to ring long enough for either the voicemail or a person to pick up, " Caller Abandoned" We would like them to get the automated text message, same message people get if they leave a voicemail. We also need an auto generated text message, that if someone were to text the office after closing, they would get the automated text message also. --We just activated the two features, If someone calls and gets our voicemail, they will get a text, and we also are working on the script for the closed text, people get when they call the office during closed hours.
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Bobby J. Carmen, DDS
commented
Morning, I just wanted to suggest a feature. We would like it if there was an auto response via text message to patients that text after hours. Something that would just say we will get back with you when we are back in the office.....etc...
Thanks,ANDI
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Monica McCarthy
commented
I have actually mentioned this a few times to customer support at Weave -- we need to have something similar to an automatic "out of office" e-mail feature for texts when practices are closed. We will be closed for the Memorial Day weekend, and although we have sent out an e-mail to clients reminding them of this, we'd like to make sure that if they send a text while we are closed, that they receive an automatic text in response stating that we are closed and that we will respond once we are back in the office (and we'd like to be able to send out a similar automatic text when we are closed for the evening). Thanks!
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We need an option for auto response to incoming texts when we are closed that states we will respond when we are back in the office.
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Alice Toriello
commented
To have texting bounce back to owners if they text us during closed hours so they know we will get back to them when we are open. Ex: Client texts us during closed hours asking a question, but we are closed. Weave has a bounce back text that says- we are closed but we will get back on our next business day...something like that. Thanks. Also to integrate w/ CS so medical info can be in the medical record with out downloading and attaching. Like what Petdesk does.
Basically you and Petdesk should join, lol. -
Katie Marsh
commented
We are a small animal hospital and despite several emails to our clients informing them that text messages aren't monitored after business hours, we still have some clients texting for urgent medical advice in the middle of the night. When clients call after hours, they get the automatic missed call text but if they text and don't call, then there is no reply to their text. I'd love to have an automatic after hours text message reply to clients that text (and don't call) letting them know that we're closed, if there is an urgent need, please go to the local ER, etc. Thank you!
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J. Dayne NuVista Plastic Surgery
commented
We need an auto reply text to go to patients that text us when the office is closed. If they call in the auto reply text explains that we are closed and may not see their message until the office is open and to call a specific number if they need to speak with the doctor. But we are having current patients that have texted us in the past send messages in the middle of the night or on weekends when no one will see them and then they are angry no one has responded. If after hours a text comes in that is not connected to a missed phone call we need to be able to send an auto reply reminding them the office is closed and they can reach the doctor through the answering service. Currently we are getting a lot of angry patients and it's almost better to not have a texting capability at all.
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Megan Skelly
commented
We love the the missed call text option. It would be WONDERFUL if someone TEXTED us after hours that they go the same message auto texted back to them. We had a client text after hours and I'm not sure why they didn't call but it went unanswered because there is no way to auto text them back. Thanks!!
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Kimberly Goldenbaum
commented
Auto response to text received by office while it is closed stating it was received and will be addressed when we return.
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Anonymous
commented
An auto reply text for hours closed that notifies customers who text (not call) that we are unable to respond back until open business hours.
I can post this on our website, but that's not going to catch every customer. And I have notified customer when they CALL that it may be 24-48 business hours before we can reply. But this customer didn't call, they just sent a text and then waited :/ -
Terri Setup
commented
need an option for a text auto-reply during office closed hours
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Anonymous
commented
After hours text response. It would be a very helpful feature to manage patients.
I envision an autotext that happens when all texts are sent after hours "Thank you for messaging us, the office is currently closed. We will get back to you during normal business hours, if this is an emergency, please call 911..."
This would be helpful for maximizing the happiness of patients as well as medical-legal compliance as patients sometimes text concerns and then feel abandoned if someone is not answering their texts at all hours, even though its no the appropriate place to communicate urgent concerns
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Annette Garner
commented
Texting/Messaging - it would be GREAT to have the ability to set your texting/messaging to send back a "we are currently closed" or personalized message when clients text your business after hours. We are a medical practice and our clients have been texting in with an emergency after hours multiple times when they should be seeking emergency care.
