Missed text auto reply
We would really love an option for "auto reply to text messages" Example: Closed for holiday weekend. If a patient texts us, it would be nice if an automatic reply could be set that informs patient we got msg, but are closed until (date) and we will respond when we get back into the office.
AdminMary Anderson (Admin, Weave) commented
*What department are you in? * Support
*Which Feature does this pertain to? * Messaging
*What area of the Feature? * Automated Text response *What pain points/suggestions does the office have? * Office wants a missed text to get sent during after hours, similar to missed call text
It would be extremely helpful for there to be a feature we could enable during the hours our office is closed where any texts that come through will receive an automated text reply, letting them know our hours and to reach back out during business hours. Right now we are only able to do that with the phones but come in on Monday morning to over a dozen text messages.
Maryann Lamaire commented
I am creating a marketing campaign and will be sending it out via e mail. It would be good if the patients name can be inserted. EX: Dear Mr. Jones.....
Also, When the office is closed for vacation or holiday, and we have our phone tree on, it would also be good for a response to a patients text message or the same phone tree message to be sent back to the patient text.
Please look into this as we have had a few angry patients from us not responding when on vacation.
Another idea our office has, is to have an event show up on the app schedule. Ex. An event is occurring between 12:30 and 2. We just had a staff meeting blocked off but on the app it showed open and a patient was then scheduled for that time. We rescheduled her but it could have been a high production appt.
Sandy Tarnowski commented
We would like to be able to have an automated text sent out when a patient texts the office when the office is closed. Just a text to let them know we're closed and that we'll get back to them during business hours
solution reach already has this- lets get this going weave ;)
automatic text message option for patients who text outside of normal business hours
should have an option for automatic text message for patients that text outside of business hours
Monica Neely commented
You guys just made an update that we can put a number in to send a text when a patient leaves a voicemail. This will help when on the weekends and we are not on the app that we will be notified if someone has an emergency, we are excited about this! We were wondering if you could do the same thing with an after hours text message? example: pt txts our office they have an emergency. when they send that it sends a txt to our doctors phone that we have a message to read. Rather than her having to check the app all the time and possibly miss something. thank you!
Alanna Koltermann commented
Broadway Optical, s00016050, is short staffed and it would be awesome to have the auto-response text message also send after 10-15 minutes. Letting the person know that the office is short staffed, but they will reply as soon as possible or something like that.
Office would like the ability to have an editable template that automatically goes out to people who text in, as well as the ability to turn the auto-reply sms on/off.
Tina Holtzman commented
Prioritizing this asap would be ideal. Medical legal liability is a very serious concern.
Tina Holtzman commented
It is a liability having patients text after hours without a proper response to inform them they have reached us outside of business hours and when we ill return "if this is a medical emergency hang up and dial 911" We can tell them what the business hours are and request they utilize the answering service after hours but we cannot make them listen. This is not our first time making this request.
Selena Chiodi commented
Weave needs an after hours auto text to make patients aware that the office is closed and that if it's an emergency they should call the office directly.
Kellen Colassard commented
It would be very resourceful to add and automated after hours text message option.
If patient call after office hours, a text message should automatically go out telling them to either call back during office hours or if it is an emergency to call 911 or the office and wait for the answering service.
Karen Toomey commented
There needs to be an after hour message available that service is not monitored for emergencies. Please consider adding this feature.
Stephanie Buck commented
There needs to be some sort of after hours auto text response to send to patients so they can be notified that the office is closed and if it is an emergency they should call the office directly to re redirected to the answering service.
looks like this is not happening. The original request was from 2018! :(
Christine Karapetian commented
When patients text the office after hours an automated text message should go out to patients letting them know we aren't in the office and how to reach the dr
Automated after hours text message that is sent when a patient texts after hours or on a day that is closed. SolutionReach has this feature and it is great!
D'Audra Cole commented
Our office would like to have a after hours text message auto reminder.