Don't SCREAM the first name
AdvancedMD has all first names in ALL CAPS UPPERCASE. So when we send a reminder, it "screams" the person's first name in the beginning of the message (Dear JOHN, you have an appointment). Is there a way to transform AdvancedMD's input into lower case, so that it reads "Dear John, you have an appointment"? I know this doesn't seem like a big deal - but as you know, UPPERCASE LETTERS ARE CONSIDERED LIKE SCREAMING IN TEXT MESSAGES, which is not what we want to communicate to our patients before an appointment. Please, this is probably not too complicated - and really an important detail. Thank you.
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ben maftoul
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