Text window needs to stay open when phone rings
When we are texting a patient/replying to their message and the phone rings, the message we were writing goes away and the incoming call overrides the text. This is really, really annoying!! We have had patients start calling us because we didn't respond to the text fast enough because the window disappeared and we had to start all over again. The text window needs to remain open and not be effected by incoming calls or messages!!
15
votes
Jennifer
shared this idea
In this situation, the text message that was being composed is preserved in draft form, so you can return to the patient thread and finish after taking the incoming phone call.