Fix to opting out of text by cancelling appointment
Is there a way to add the “Cancel” to the line that states “Reply STOP to unsubscribe” so our patients understand that a response of “Cancel” will also unsubscribe? We do have patients who will only communicate through text and their voicemail is often full or not monitored. Once they respond “Cancel” (meaning they would like to cancel an appointment), we have basically lost communication with them.
2
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Anonymous
shared this idea
This is done
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Mitzi Morris
commented
Is there a way to change the opt out of text settings. When patients are responding "cancel" it is opting them out of text which is not what they are trying to do, they are simply just trying to let us know to cancel their appointment. This has been a huge inconvenience!