same day notifications if appt is cancelled
We have noticed that if a patient cancels an appointment on the same day that they still receive text notifications as if they are still scheduled. This is very confusing for the patient.
7
votes
Scottie Ikner
shared this idea
The recently-released new automated messaging system should be handling this scenario better now - as long as the appointment is canceled in the PMS and the information syncs over to Weave 15 minutes before the message is sent, we should catch these more consistently now. If you see anything to the contrary, please share the example with our Support team so they can troubleshoot.
Thanks!
Matt Schultz
Weave Product Management
