The Latest Update Ruined our Workflow
The latest update no longer allows us to see all patients linked to the account when we receive a text message. This function was useful because it allowed us to also see if they had a balance due, needed an appointment scheduled, or if they already had an upcoming appointment whiteout having to back out of the messages. I'm not sure why this change was made or how linking us to "custom contact" instead is useful but we would appreciate it if it could be changed back as this was a function we used constantly. Thank you.
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Michelle
shared this idea
Hi Michelle! This was a bug that was fixed earlier this week. Sorry about that! If you update to version 7.35.18 then this should be back to what you're used to seeing.
Best,
Matt Schultz
Messages Product Manager