Auto reminders input for hours more than 6
What department are you in?
Support
Which Feature does this pertain to?
Messaging
What area of the Feature?
Auto reminder settings days vs. hours before
What pain points/suggestions does the office have?
In the workflow for the setting up auto reminders the office has the option of selecting hours and days before the appointment but there is no mention of the software LIMITING the amount of hours before you can send a reminder (the limit is 6 hours). This office would like to be able to schedule reminders to go out 24 or 72 hours before the appointment so the patients have the opportunity to cancel / reschedule before their office imposed late-cancellation fee takes effect and have those reminders staggered throughout the day.
AdminMatt Schultz
(Group Product Manager, Weave)
shared this idea
This is now possible in the updated Auto-Messaging experience!
Portal > Messages > Auto-Messaging
Best,
Matt Schultz
Weave Product Management