What department are you in?
Support

Which Feature does this pertain to?
Fax

What area of the Feature?
Directory

What pain points/suggestions does the office have?
They are frustrated that they're not able to easily save/add the associated names of the fax numbers they use. They would like to be able to have a directory in which they can add fax-specific information for.
--wanting to add to directory from their Received/Sent lists instead of writing down the fax number/name and then go into the directory to add it to the contacts