frontdesk@gastonperio.com
Patients holding more than one appointment on the same day confirm appointment reminder text and only the first appointment is confirmed. Subsequent text reminders use the time of the second appointment leading to confusion for patient. Confirmation response should confirm ALL appointments held by that patient for that day. This is leading to patient frustration and confusion. This is a serious problem. We are having to go forward on the schedule and confirm all second appointments in hopes of avoiding that second text. Ticket number: 1951189. Our team would like to keep Weave software, but this issue has already caused us to lose patients and makes our office look incompetent. We did not have this issue when we first started using Weave, so we are unsure of what has changed. PLEASE REVIEW AND FIX THIS ISSUE. Your kind customer service agents said this is the only way to ask for help and feedback. Thank you.
Jessica Hames
shared this idea
This should be fixed now! In the future, anything that is a bug is best handled through our Support team (contrary to what the agent told you in this case) - this feedback platform is primarily for additional features that you'd like Weave to add!
Best,
Matt Schultz
Weave Product Management