Do NOT run upgrades that will take this function down without notification
It is absolutely unacceptable to take out a primary function for an office like chat or phones for an update without any warning in the middle of a work day. I understand it needs to happen sometimes to fix issues for other offices etc. but you still need to update all users before this is done. Many office rely on the internal chat functions to operate business. It is just as detrimental for some offices to lose chat like ours as it is to lose phones for an hour. Very frustrated and disappointed in this happening today causing an outage for us for over an hour with no proper warning or notice.
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Amanda
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