Auto-response text when patient has opted-out of messages
We have encountered a situation several times now where a patient has opted-out of our text messages; however, they still text us expecting a response.
Our hands are tied in these cases since we obviously are unable to respond. Can you please send an auto-response to those patients inviting them to re-start the texting feature. Thank You!
1
vote
Jessica Caballero
shared this idea
Hi Jessica - we aren't able to do this, though I understand that you have limited options here. There are two options: 1) you can place a voice call or 2) you can take the liberty of opting them back in by updating their communication preferences via the Inbox thread.
Matt