Desktop App
177 results found
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Fix to opting out of text by cancelling appointment
Is there a way to add the “Cancel” to the line that states “Reply STOP to unsubscribe” so our patients understand that a response of “Cancel” will also unsubscribe? We do have patients who will only communicate through text and their voicemail is often full or not monitored. Once they respond “Cancel” (meaning they would like to cancel an appointment), we have basically lost communication with them.
2 votesThis is done
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Preferred name for texts
In OpenDental we have a spot for the preferred name. It would be great to have the reminder texts use the preferred name instead.
2 votesThis is current functionality!
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Stop the confusing opt-outs!
Our patients do not understand now that when they reply to a confirmation message with the work "cancel," it opts them out of receiving future texts. This creates a problem for us. Can you please change this back to making the word "Stop" be the opt out?
2 votesThis is fixed - "cancel" no longer opts people out of texts.
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Messaging queue click on bar graph
Be able to click on the bar graph of the message queue to be able to view who the messages are being sent to, moved appointments etc.
2 votesThis is done! Just click the message type on the right side of the chart under "View Messages By."
Best,
Matt Schultz
Weave Product Management
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Weave Locked Up Until Messages Ignored or Handled...TERRIBLE
Not being able to do anything else in Weave without first Ignoring or taking action on every message that pops up since the last time I have used Weave is entirely unhelpful. I would much rather just exit out of Weave and not use it at all than do deal with having it locked up until I deal with things from numerous other calls that come into our office, but don't actually involve anything I am working on and prevent me from working on the things actually related to my calls. AND this same effect happening to my co-workers who…
2 votes -
Pop up message
it would be nice if we could move around the pop up message alert instead of having it fixed in the top right or bottom right. We actually liked the old pop up system better but being able to change the location of the new one would make it better.
2 votes -
Bulk text messaging
In Bulk text messaging, I was informed by the rep today that even if a time is selected to send text message, it could take up to the next day before sending. A 2am text would not be acceptable for our office or especially patients. Is this something that can be fixed?
1 voteWe comply with government regulations and don't send messages out from 10:00pm-7:00am local time. The overwhelming majority of messages are sent within an hour of the scheduled time.
Matt Schultz
Weave Product Managment
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Template
In the portal, could you please create a tab for text message template edits? The old portal had one and it was very helpful.
1 vote -
Auto-Messaging Time Early
Please provide more time choices for time early for reminders. We timed our new EHR, and it takes 20 minutes for a follow up patient to check in and 40 minutes for a new patient to check in. Please add 20 minutes early and 40 minutes early as drop down options. Thanks.
1 vote -
Staff member name at end of texts
We've had some patients mention that, when texting our office, they don't always know which staff member they are talking to. Short of the staff manually typing their name at the end of each message it would be nice to have an option to automatically sign text messages with their names. Something as simple as "-Karen".
1 vote -
Cancelled/rescheduled auto text notification
Similar to the "Save the Date Text" this would be an auto notification of a status change of cancelled/rescheduled of an appointment. Lets the patient know their appointment has been removed, or in the event staff accidentally remove an appointment the patient could call/text in and the error could be fixed.
I apologize if this has already been send in, could not find my exact feedback in all the other requests.1 vote -
Auto-text for when office is closed
It would be great if there was an auto-text that would be sent to patients that text our office when we are closed similar to the "missed call" auto-text.
We have patients and families that only respond through text and will text us at all hours thinking that we'll respond at all hours.
Having something simple just stating we are closed and will get back to them once we reopen unless it's an emergency, helps set a boundary and let's them know we haven't forgotten about them.
1 voteHi Catherine - this feature was added to Auto-Messaging (in Portal) back in December!
Best,
Matt Schultz
Weave Product Management
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"preferred name/nickname"
Patients that have a "preferred name/nickname" would like to have the reminder text state that name.
1 voteThis already exists! Just use the Preferred Name dynamic field - if there isn't a preferred name, then we'll fail over to the normal first name.
Best,
Matt Schultz
Weave Product Management
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Text Call to Action Button
For messaging text reminders, we would love to see a call to action button like the emails has as well as auto archiving as opposed to manually archiving those responses. It is a BIG WASTE OF TIME to do this manually in an office our size. With a company your size, it doesn't seem that this feature is impossible to create. Much appreciated.
1 voteHi Lisa Ann,
We can't add buttons to text messages, but you can add a link to any manual message template or auto-message. Also, there's a setting to auto-archive messages when a patient is simply confirming their appointment. In the Weave desktop app, go to Settings > Messages > Mark Confirmations as Read (toggle this one on!).
Best,
Matt Schultz
Weave Product Management
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Clarified or Individual Time Automated Text reminders
To have individual appointment text reminders for families that are not coming in within 1 hour of each others appointment time. Or to make sure all appointment times are added in the one text for added clarification.
For example, Patient A is scheduled for 8AM. Patient B, child of Patient A, is scheduled for 6:30 PM. They should get separate text appointment reminders, not one that says they both have an appointment starting at 8AM on the same day.
I have had several confused people wondering why they are both scheduled at the same time after getting an text.
1 voteHi Rachael,
If you use the First Names and Times (plural) dynamic fields in the Family template, then we will list out all the people on the schedule for that day, along with their times in the same order.
Best,
Matt Schultz
Weave Product Management
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Have tags notify the assigned person desktop+mobile app
When you assign a tag to a message, the person/people assigned to that tag should receive a notification (like a call pop or like a team chat does) that informs them that a message was tagged for them. Right now we each have to check daily to see if we were tagged in anything, which is very slow for patient communication.
1 voteThis is now live in the New Weave! This works for tagging messages right now and will work for tagging faxes and voicemails in early 2025.
Matt Schultz
Weave Product Management
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Overdue hygiene patients
It would be helpful to be able to send out a mass text to those patients that overdue and have parameters we can choose vs. the way it is done now. It is very time consuming to do each one individually. Not user friendly at all.
1 voteHi Jill,
Have you seen this product from Weave?
https://www.weavehelp.com/hc/en-us/articles/13900266969627
Best,
Matt Schultz
Weave Product Management
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Add the year to your patient appointment reminders--PLEASE! Many patients have mentioned this....
Adding the year takes away any confusion that it could be an old message or text from current year for those scheduling well in advance, and is just a simple thing to do to take away confusion for patients with multiple appointments.
1 voteWe added "Year" to the Save the Date message not long ago - have you seen that? Does that solve this for you? If not, please email me at matt.schultz@getweave.com
Thanks,
Matt Schultz
Weave Product Management
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Text Messages
We are having problems with some users looking at the text messages from patients and not marking them as "unread," and then our front desk team does not see them or realize that they need to be answered. Maybe a solution could be that a text message needs to be physically marked as "read" or "completed" rather than automatically marked as "read" after it is opened?
1 voteHi Julie,
If you use the Actionable tab, this is handled already - once a user reads a message but doesn't respond, it's gets the orange bubble to indicate that there may be something left to do. In the future, we'll allow you to filter by this status.
Best,
Matt Schultz
Weave Produce Management
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Add the year to appointment reminders
Add the year to test messages regarding appointments. We just had an elderly lady come in for a 12/04 appointment. Her appointment is 12/04/2024. Sad that she made a trip for nothing. Makes for unhappy customers.
1 voteHi Teresa,
We recently added a "Year" field to Save the Date message types to clarify this scenario - I'm guessing this is what you mean when you say appointment reminder?
Best,
Matt Schultz
Weave Product Management
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