Desktop App
177 results found
-
The notification bar after tagging for area
The Tag saying "Successfully tagged" pops up... over the back arrow.
It takes too long to go away and you can't continue to the next task until it does. it needs to be faster or shorter to give us option to go to the next tag message.I have Zero time to wait for something like that. It makes tagging less effective for it takes to long to move on, so no one wants to use function.
1 voteThis is improved and is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
-
Notifications For Failed Texts
Too many times have I been texting patients for various reasons, but then we'll get a call a week or so later from a patient saying "You never texted me". Turns out, the text failed and we didn't know it! Would be great to have a popup (like we have for failed faxes) to let us know that a text didn't go through! That way, we can at least investigate the reason why it didn't or call the patient/find a different phone number/etc.
1 voteThis is already available (albeit in a more subtle form than a message pop), so I'm going to close this down since there aren't any plans to turn this use case into a full push notification.
-
Change Message Names
Would be great if we could edit the names of the 5 message templates that we are allowed.
1 voteThis was released in June 2022!
-
Opt out auto complete
I would love to see the "Opt out" text be automatically read and not red in the list.
1 vote -
Scrolling Through Texts
It would be convenient to have the ability to scroll through the list of text messages. That function is available for the list of voice mails, but not texts. There are times that messages need to be double checked or need a response or just read one more time.
1 vote -
Weave Text Glitch
Weave keeps showing me old messages. I waste so much time looking for something that's already been taken care of, or I embarrass myself by responding to an old text with a client. This is an anti-productive glitch.
1 vote -
Who is texting the patient?
In the text messages, the little person icon no longer tells us who is sending text messages. Please add this feature back so we can tell who the patient is communicating with.
1 voteFixed
-
Complete check in actionable messages.
We have noticed in the text messages actionable list the check mark to complete/dismiss msgs has been removed. Please add this feature back! Our actionable list is unnecessarily long. When a patient responds "okay" or "thank you", their msg stays on the list. We would like the messages to be removed from the actionable list if they don't require anymore attention.
1 vote -
keeping text messages actionable
The messages go to "all" once they are answered. They should stay "actionable" until the user archives it manually
1 vote -
MANUAL TEXT MESSAGES NOT BEING SENT AND WE NEED TO KNOW WHICH ONES WE NEED TO RESEND AGAIN
9/27/21 Hey, so you're weave desk app is all screwed up and your colleagues have been trying to fix your weave software problem since last week, but our MANUAL TEXTS are NOT being sent!!! YOU MUST HAVE a program showing all the text messages we sent manually on a daily basis if we ask since we have multiple users in our office, and we ALL NEED TO KNOW WHICH MANUAL TEXTS HAVE NOT BEEN RECEIVED BY OUR PATIENTS. ALSO YOUR CUSTOMER SERVICE DOES NOT ANSWER THE PHONES UNTIL AN HOUR LATER. BAD SERVICE!!
1 vote -
Auto reminder status
When using the automatic reminder feature the status changes to C for confirmed once the patient confirms. We also need the status to change to T for text when the reminder goes out. Then after the patient confirms it would still change to C for confirmed.
1 vote -
Messages not working
I logged in this morning to Weave not fully functioning. I cannot access my messages to communicate with my patients. Weave has never had this error in my experience with it. I hope this is fixed soon. I restarted my computer to see if that would help but it did not.
1 vote -
New pt exam
First- the method to leave feedback is horrible and too many steps. It seems like you done want feedback....
Second- I would like an option to add a text/ email for New patient appointment. It seems you have "New patient prophy" as an option and per your Tech support it is associated with a "Prophy" code in eagle soft. You also have a "Prophy appointment" option that is ALSO associated with a "prophy" code. So neither one of those are suitable. It would be helpful if the "New patient Prophy" was associated with The COMPREHENSIVE EXAM CODE in eaglesoft to…1 voteWe should be pulling in all appointment types from Eaglesoft, so if there's a type you're not seeing, would you contact our Support team so they can investigate further?
Thanks,
Matt Schultz
Weave Product Management
-
Opt out and Cancel
If you add "Text STOP to unsubscribe" then that is the ONLY word that Weave should recognize.
If a patient responds CANCEL to CANCEL an appointment, not opt out of text messages; it stops all future text messages for that patient and possibly the entire family. Then, we as offices, get yelled at because that family didn't get their text message reminders, simply because they used the word CANCEL instead of STOP.
This needs to be fixed ASAP. I am tired of getting yelled at and missing appointment opportunities because your technology should only recognize the word STOP!
1 vote -
App catered to veterinary hospitals
Weave offers services to veterinary hospitals, but much of the Weave platform is for human medical groups.
Please make the app be able to send messages with the pet's nae listed instead of the pet owner..ex: instead of [first name] as the fill in..detect the [pet's name].1 voteIn auto reminders, the Pet Name field can be used to accomplish this!
Best,
Matt Schultz
Weave Product Management
-
Patients that are seen as two appointments only need one reminder
Hello again,
We have patients that have both a cleaning and restorative. When I want to remind people of their appointment the following day and I tag only unconfirmed but I can't remove anyone who has double appointment so they get multiple texts. Please take a look into this.
Thank you
1 vote -
Tag specific people on text messages that come in.
We have a few people in this office, like most do. It would be nice if there was a way to tag someone or send someone a notification that they have a message specific to them. This way they don't have to go through all the messages again to see if any are for them.
1 vote -
Grouping certain patients
We have a massage therapist who works part time at our clinic and he has a handful of clients he has to keep up with compared to the many that we do as a clinic as a whole. He asked if there was any way he could somehow group his clients in Weave so that he doesn't have to search through all the texts for the entire clinic.
1 voteTags solves for this.
-
specialized appointment reminders
The advanced filters on appointment reminders leave much to be desired. I would really like to be able to send a reminder to all appointment on my scheduled that are for SEDATION for example. Regardless of what else they are scheduled for I need everyone with that code to be included in the reminder or to be able to exclude that same way. As it stands I have been told by several techs that this is not possible. ALSO not being able to change the titles of the text templates ( and only having 5 available) is very frustrating. I…
1 voteThis should be able to be done already by using filters - likely by using Sedation in the Appointment Type filter. If not, please reply to this message so we can discuss further!
Matt Schultz
Weave Product Management
-
Text messages sent to land lines
Text messages are being sent out to land line numbers. We have these numbers in the home phone number of our Crystal Practice management system. Would you check into sending text messages to cell phone numbers only? Also, patients who have missed appointments are getting survey links for them to rate their visit, that they did not even show up for. Would you check into fixing this, also? Thank you!
1 vote
- Don't see your idea?