Legacy Desktop App
178 results found
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Text messages sent to land lines
Text messages are being sent out to land line numbers. We have these numbers in the home phone number of our Crystal Practice management system. Would you check into sending text messages to cell phone numbers only? Also, patients who have missed appointments are getting survey links for them to rate their visit, that they did not even show up for. Would you check into fixing this, also? Thank you!
1 vote -
Messaging error
The new Weave text messaging does not allow you to make a message unread and then hit the back arrow. Once selected, it reopens the message before taking you back to the home page
1 vote -
Business Admin
The "actionable" messages showing up as unread is very confusing. As I look at my messages it shows I have 62 that needs to be addressed when in fact thats not true at all, after thew last update its showing under the actionable tab and thats not the case.
1 vote -
Notification on messages
The messages module doesn't take away the notification number after reading the message. It makes it look like there's still messages that need to be handled, when really it can be something as simple as a text message that says "Thank you" We are not going to respond to that message any further and it does not need to keep a notification. These used to automatically go away once the message was read. Now they do not.
1 vote -
Easy provider reschedule notice
Hello, I would like to suggest : If a provider is out of the office due to illness, that I can send one text out to just her patients at the same time. It is more convenient than sending individual texts. We were able to do that with Lighthouse. Thank you for your consideration. Candy
1 voteThis is available in the Schedule feature of Weave - you can easily send a mass text to everyone on the schedule for a given day. There is a filter for practitioner (as well as other filters).
Thanks,
Matt Schultz
Weave Product Management
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Save the Date Reminders send too early in AM
Our save the date reminders sent this AM at 6:30 for patients we scheduled yesterday. We think this is too early for our patients to receive the reminders in the AM. It would be helpful if the Save the Date sent within the hour after scheduling or if we could schedule them ourselves to send the next morning at a more acceptable time like 9am.
1 vote -
automatic notification dismiss
It would be helpful for the notifications to automatically dismiss when someone in our office replies to the notification.
1 vote -
Autotexts removing text notifications.
We have patients texting us but then an auto message is sent to them and then we aren't notified of their text anymore. Some of these texts are about emergencies and some are accepting appointments etc. When these text messages have an autoresponse sent we lose the notification and have completely neglected emergency patients AND had people double booked and show up with no appointments on the schedule because they have accepted an appointment but we didn't see their response because the notification was removed due to the auto response. We need the auto response on but CAN NOT have…
1 vote -
Appointment reminders
Appt reminders- We would love a feature for appt reminders giving us the ability to choose what days our reminders are sent.
Example: We manually choose Thursday for our Tuesday reminder to be sent.
It would greatly benefit our office needs...1 vote -
Tagged Messages
Under the text messaging, in addition to Actionable and All, you should add "Tagged" to include tagged messages assigned to me.
1 vote -
Show message date in text threads
Show message date in text threads with only one communication. This isn't a huge deal but when I find a conversation with only one interaction (not spanning multiple days) it will show the times but not the dates, and sometimes it is confusing how to get the date to display on the righthand side of the unopened thread to verify what date the message was sent
1 vote -
Recall reminders population estimate
Hello! I love being able to have so much control over the recall reminders, but I do get worried about sending them since I do not know how many patients will receive them. I think it would be cool to have an estimated number of patients that it would send to. I don't want to send too many recall reminders and flood my office.
1 voteThis is now possible in the updated Auto-Messaging experience! We will show you the next 7 days of forecasted automated messages for a given auto-message. You can view this on the main listing screen or when creating/editing an auto-message in the footer.
Portal > Messages > Auto-Messaging
Best,
Matt Schultz
Weave Product Management
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texting
have a feature that automatically reads the "stop" texts
1 vote -
Wrong interpretation of key word
When a text reminder was sent out for an upcoming appointment, the patient replied "cancel" as in needing to cancel that upcoming appointment. Weave interpreted that as "stop" text messages and auto-removed her from text reminders. Please fix this issue of "cancel" being interpreted as "stop."
1 vote -
Mark Text as unread or incomplete.
Option to change a text message to unread after reading it. Sometimes one staff member will read message and not be able to get to it at that moment. We want a way for us to know it is not completed.
1 vote -
texts confirmation
It would be great to have the ability to turn off the confirmation replies from patients.
1 vote -
flexibility in sending appt reminders
Need more flexibility in sending appointment reminders. Maybe just more control over when they should be sent.... set specific days.
1 voteComplete
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Weave marking messages as read
Please fix the issue of having a message being marked as read when the Weave system sends someone a automatic reminder. We are loosing patients texts who text in and then Weave sends a reminder and marks the message as read. We don't even know the patient reached out.
1 vote -
Hiding Automated Reminder Messages
Concerning Automated Reminders, save the dates, confirmation messages....being able to not see those automated messages in our list of ongoing text message conversations. Often times we are in the middle of communicating with patients and appointment reminders go out and its several at a time and then we lose the active conversation we were having....or following up on the incoming messages
1 voteThe updated Actionable tab logic should solve for this.
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Save the Date Appointment Summary set to reflect the EARLIEST Time of Same Day Multiple appts
Please update weave to sent Appointment "SAVE the date" reminders to reflect the earliest appointment time for the day. Example: Bill Smith is seeing Hygeine at 2:oo pm, and then Dentist at 2:45. His Save the date should be sent to reflect that of the earlier time so that the patient does not miss the earlier 2 pm hygiene appointment. This will also keep patients from receiving multiple Save the Date reminders. PART TWO OF REQUEST: Set this up for FAMILIES as well, very often Families have appointments grouped together. Family Save the Date reminders which reflect the EARLIEST time…
1 voteThis is already live.
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