Desktop App
177 results found
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Not a fan of the update
Hi, we are wanting to pass along feedback about this update--- we really, really hate it. The pop-up window is now in our way, over things we need access to, it is 10x harder to close the windows, and harder to maximize to see the whole message. I hope this isn't permanent and if there is an option to go back to the old design we would prefer it.....
1 vote -
Notification is on schedule buttons
The new update in weave is not good. It put the notification window over our buttons on our schedule. Please fix!
1 vote -
Pop up notifications
It would be really nice that we could set the pop ups not to pop up on all workstations because its against HIPAA .
1 vote -
automatically confirming dental appointments
We are new customers to Weave, and one of the selling features was automatically confirming appointments? There is some bug that is causing this not to happen? I followed up twice and it takes a lot of time to find out what is happening with the dental patient reminder system. If not resolved soon see no reason to continue using Weave. Thank you
1 vote -
text box and popup
When texting, you can't view the whole text while typing, you can only see one line.
Also the little popup on the upper right can't be minimized which is really annoying! I don't necessarily want to ignore everything, but I do want it off of my screen1 vote -
Icon from Messages is really in my way. Please take it off.
please take off the icon on the screen I cant move!
1 vote -
Last update
Last update, display on computer , very inconvenient Can't be moved with the mouse, won't let me use my computer tools, super annoying, i'm sorry
1 vote -
Type in number to text
Maybe there is a way but I haven't found it but it would be nice to be able to text patients that aren't set up in Dentrix. You can type in a phone number to call but it would be awesome if it gave you an option to type in a number to text as well. Thanks!
1 vote -
"Unread" texts option
An issue we're running across is when team members check a text message and don't have time to respond- can you make an option where you can "unread" a text so that it still has an alert to it? Thank you
1 vote -
Notifications
maybe make the notification box able to move anywhere on the screen. Also make it able to be easily closed
1 vote -
Picture and video text
I really need to be able to send documents and videos via text. I know a lot of offices doing this seamlessly via Podium. Why can't Weave do this? This is a big part of my new patient process and need this feature as soon as you can get it.
1 vote -
Questions about WEAVE
Hi, I have a few questions: Q.#1 Is it possible for WEAVE, "NOT" to send emails to patient under 18 years of age?? Q.#2 If the patient lists "None" in the field for email address, is it possible to then not send that information on the summary each day. (When we type "None" into their patient information page in the space for email, it means we have talked to them and either they choose not to receive emails or they do not have computer access). Q.#3 Are there cookies/"pop-ups" loading when I open the WEAVE box in the AM? I…
1 vote -
Moving the notification box
The notification/incoming calls/unread messages the box now appears in the top right which blocks part of our dental software screen and doesn't allow us to switch days on the calendar unless we close Weave.
Multiple patients complaining that they responded confirm to messages but are still receiving the confirmation needed text.1 vote -
small flashing icon
It would be nice if a flashing symbol showed in the icon bar to notify of patient communication instead of the whole screen (it always interferes with work)
1 vote -
Pop-up reminders for individual patients.
I want to be able to set individual and specific task reminders for a future date for patients. Reminders to tell me to do some sort of follow-up call or task related to the patient. Then a pop-up or something will appear in the Weave desktop app and it will, well, remind me to do something.
1 voteFollow-Up reminders can be assigned to a specific patient through Follow-Ups on the Patient Profile.
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Customize reminders by individual day of the week
Please add the ability to control reminder messages individually by day of the week, not just by number of days ahead of appointment. For instance, since we are closed Friday-Sunday, we want our Monday reminders to go out on Thursday so we have time to try to fill any changes while we are here. We have to set up all reminders for 2 days before appointment. So the way things are set up now, our Monday reminders don't go out until Saturday, which doesn't give us the chance to fill changes while we are in the office.
1 voteWe are currently beta testing a change to our reminders that will let you choose which days reminders will send.
If you’re interested in getting beta access to this feature please respond to this email.
Thank you
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Have text feature on website where patients can directly communicate with office using text from the website
Hello!
We are an endodontics office using TDO software which is not compatible currently with weave. Patients cannot making appointments through weave. However, having the feature of being able to auto-text patients when they call has been awesome feature! It was actually the selling point for our office getting weave.
It would be of TREMENDOUS AID to any specialist practice or even a generalist if weave can implement a way directly from the website, patients can immediately be able to communicate to the office using weave text! This will aid in further capturing more patients if their questions were answered…0 votesThis is already available via our Text Connect product! It's a part of Online Scheduling and allows the patient to initiate a text conversation directly from your website. Their message will go to your instance of Weave and then your reply will go to their mobile device, so they don't need to stay on the website for your response.
Best,
Matt Schultz
Weave Product Management
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