93 results found

1. Cornerstone Integration Problems: Recall Reminders to inactive pets, auto-text fails, status mapping for appts

   Recall reminders for veterinary practices need improvement!

   1) Weave is unable to recognize patients as inactive, and our clients are receiving recall reminders for pets they no longer have or even worse, their beloved pets who are deceased. I understand some medical offices send the recalls to their inactive patients specifically, but in our practice management system, we have our client accounts, and each client has 1 or more pets on their account. "Active" indicates that they currently have that pet. Deceased pets are classified as "deceased" and there is a third classification of "inactive" for pets they no longer have, but are not deceased. We use recall reminders to remind them when their pets are due for annual vaccinations or specific services, so it is generally best not to send those regarding deceased or inactive pets.

   2) We are unable to actually tell clients WHAT their pet is due for, only something vague, such as being due for products or services. The recall reminders should be able to show clients a list of what their pet is due for and when.

   Using auto-text for appointment reminder messages and follow-up messages after appointments has been much more difficult than necessary as well.

   1) The advanced filters have malfunctioned several times, causing our clients to receive incorrect appointment types, times, etc. which resulted in more than enough chaos.

   2) I have had to disable automatic follow-up messages and go back to calling each appointment manually after their visits because even if the advanced filters function properly and schedule a follow-up for the appropriate appointments, the status-mapping is unable to filter through whether or not an appointment scheduled a few days ago actually came in or not, so we would send a text checking up on a patient we never even saw. There is also no way that I am aware of to allow us to look through the list of scheduled auto-texts and delete unnecessary ones.

   The purpose of using Weave was to allow us to streamline things and save time, but so far, it has had the opposite effect..

   Recall reminders for veterinary practices need improvement!

   1) Weave is unable to recognize patients as inactive, and our clients are receiving recall reminders for pets they no longer have or even worse, their beloved pets who are deceased. I understand some medical offices send the recalls to their inactive patients specifically, but in our practice management system, we have our client accounts, and each client has 1 or more pets on their account. "Active" indicates that they currently have that pet. Deceased pets are classified as "deceased" and there is a third classification of "inactive" for pets they no longer… more

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2. TextConnect Widget

   Hello,

   I spoke with a few representatives regrading the TextConnect widget from Weave. Overall, it's a great feature, but there are a few things that I would like to request as a feature for the widget.

   1. Currently, the widget can't be resized and it doesn't look good on mobile. It takes up a substantial portion of the bottom of the screen on mobile. Can you make it possible to resize the widget?

   2. The widget shows a message that says "Click to send us a message." This is cool and all, but on mobile, again, it takes up a substantial part of the mobile screen.

   3. Anything that's behind the widget is inaccessible. For example, if you scroll down to the bottom footer (where all a website's links are), none of those links are clickable (or tappable on mobile) because the widget reserves the entire bottom row space. There are important website links in the footer that need to be accessible by our patients.
      Can you implement a feature that allows the widget to remain on the bottom right corner of the screen without rendering the rest of the mobile page (the whole left side) useless?

   I can send pictures/videos to explain this better, please contact me for these as I cannot upload them on here.

   Thank you.

   Hello,

   I spoke with a few representatives regrading the TextConnect widget from Weave. Overall, it's a great feature, but there are a few things that I would like to request as a feature for the widget.

   1. Currently, the widget can't be resized and it doesn't look good on mobile. It takes up a substantial portion of the bottom of the screen on mobile. Can you make it possible to resize the widget?

   2. The widget shows a message that says "Click to send us a message." This is cool and all, but on mobile, again, it takes up a substantial part… more

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3. Communication logging in Open Dental

   It would be great if there was a way to log calls and text with patients from Weave to Open Dental

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4. Numbers in dentrix in weave

   Please fix how the weave program chooses a name for a number in dentrix. We are constantly sending forms to patients and it will "choose" a name and send the form to that person, even if they are younger, a child, or non-patient.

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5. widget improvements

   I just posted some requests for the widget for the Brentwood office, the sam would apply for the Alameda office:
   a. add email to the widget
   b. integration of info upload to Nextech registration to reduce time and recontact to auto-populate the Nextech registration to allow immediately scheduling on Nextech

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6. Neo veterinary integration

   would like integration with Neo veterinary software

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7. pull Eaglesoft SIP list to quick fill

   I am not sure why the quick fill list does not read the Eaglesoft patients marked SIP (sooner if possible). It is extremely redundant to have to manually add patients to the quickfill on desktop app, and then I don't know if the patients in quickfill app are staying current, or being removed after Tx complete.

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8. Recall Integration for ModMed PM

   Please integrate with ModMed PM for automatic recalls.

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9. Payment through Website

   Hey, We had a thought!! We would love to be able to integrate the payment options through our website online!

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   Request Received  ·  sean.foster responded

   
   

10. Patient Balances from CrystalPM

    Please Program WEAVE to pull Patient account balances from Crystal Practice Management. Thanks. DJ

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    Request Received  ·  sean.foster responded

    
    

11. ASAP list & Journal Entry enhancements (Dentrix Users)

    We were considering switching to RecallMax recently because of a couple strong features Weave does not do. Weave won out our decision for a myriad of other reasons, but the features that brought RecallMax to our attention should be heavily considered for development by Weave. Please look at how they post actions taken automatically to Dentrix's journal module (phone calls, etc.). Their ASAP list is phenomenal as to the degree of detail/search to fill an available space. Thanks!

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    Request Received  ·  sean.foster responded

    
    

12. Tell PMS that patients have opted out

    A request for Weave to tell a PMS that patients have opted out and do not receive messages. This way they can know and plan on what patients will not receive auto reminders.

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13. 1 Click phone call through Dentrix

    I call a lot of patients each week(200+) and to be able to click 1 button in Dentrix that calls the patient from my phone would be life changing. It would save me so much time and frustration dialing number after number after number. I would like for it to be as simple as clicking their telephone number in Dentrix and have it instantly go through on my phone, like a hyperlink. It would save me so much time, frustration, and additionally I would be able to reach out to even more patients, giving them the care they need. Thank you.

    I call a lot of patients each week(200+) and to be able to click 1 button in Dentrix that calls the patient from my phone would be life changing. It would save me so much time and frustration dialing number after number after number. I would like for it to be as simple as clicking their telephone number in Dentrix and have it instantly go through on my phone, like a hyperlink. It would save me so much time, frustration, and additionally I would be able to reach out to even more patients, giving them the care they need. Thank… more

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

14. Eyewear Notifications - auto switch from "Received" to "Notified"

    With Eyewear reminders: When Weave sees a "Received" status and sends a text, it would be helpful to have Weave then mark the order as "Notified" in the practice management software (similar to the mark "Confirmed" function in the appointment reminders.
    As of now when an order is marked as "Received" a text may go out, but there isn't an easy way for staff to see if they need to make a subsequent phone call.

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

15. Software Improvements

    Hi, I have a few ideas:
    -We have an in house membership plan...can you please include that as a type of insurance so that it shows up in the patients' profile?
    -Is there a way that communication can be tracked or documented automatically into our software management program (Eaglesoft)?
    Thanks!

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16. New Patients who are not active in Dentrix

    Weave needs to be able to integrate more with Dentrix in order to recognize New Patients that are in the schedule but not activated in our system. Meaning we should be able to send the new patient forms digitally or have confirmation texts and emails sent like any other patient. We came to Weave from Lighthouse. Lighthouse was able to recognize and send New Patients appointment reminds even if they were not active in the system. We are not allowed to create new patients charts until they actually show up in office for their appointments. Please make this happen as this is a real big issue and my time was wasted editing the new patient forms and uploading them for nothing.

    Weave needs to be able to integrate more with Dentrix in order to recognize New Patients that are in the schedule but not activated in our system. Meaning we should be able to send the new patient forms digitally or have confirmation texts and emails sent like any other patient. We came to Weave from Lighthouse. Lighthouse was able to recognize and send New Patients appointment reminds even if they were not active in the system. We are not allowed to create new patients charts until they actually show up in office for their appointments. Please make this happen as… more

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17. Integration with Impromed - Phone Numbers

    Within Impromed software, the integration is pulling the phone numbers from the Patient File versus the Client File. This ends up with sometimes pulling the wrong number to text and then the integration is no longer useful for this feature.

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18. Compulink Integration using wrong Patient ID

    When interfacing with Compulink software, the patient ID should be the patient account number, not the patient EHR number. You cannot perform a patient search using the EHR number. It is actually very difficult to find the patient EHR number as it is only accessible in the EXAM screen.

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19. Check In Kiosk

    A check in kiosk that integrates with our practice management software (Eyefinity EPM). This would help stream line the check in process to ensure accurate data entry for patients accounts and ability for them to sign required consent forms with visits.

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20. Integrate with Tebra

    Please integrate with Tebra

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