Legacy Desktop App
193 results found
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Being able to mark "confirm" automatically on any dental software when confirmation auto text are sent out for confirming?
I was hoping to see if there is a way to automatically have the status of the patient to be marked as "confirmed" when mass confirmation texts are sent out. So is a patient replies back confirm it will automatically change their status to confirm?
1 vote -
Colored Arrows For Messages
Have colored descriptive arrows in messages like there is for Fax. The feature needs to be available for messages. It drastically helps the flow of understanding for the progress of the conversation. These just orange dots are no where near as helpful. Honestly they cause more confusion than understanding. Fax having the colored arrows and not messages is a crime. Please bring the colored arrows to messages or swap the feature with the far less important Fax. Thank you!
1 vote -
Ability to see "Read" Messages
We currently use RevenueWell for messaging but I want to phase out and go to exclusively Weave. RevenueWell has a feature that shows if the patient has read the message, even if the patient does not respond. That let's our office hold patients accountable who say something like, "oh well I never received that message", or, "you never sent that too me". We have used this in the past as a very strong form of accountability. This would be such a helpful feature and so many other messaging systems already have this available. Can we please incorporate this feature as…
1 vote -
Accept the letter "A" as a "yes" on patient response to confirm appointment
Many patients send the letter "A" to confirm their appointment via text and the system does not recognize it as a confirmation. It would be helpful to have it as an accepted response.
1 vote -
Unique Text Message Capability
Our office issues unique phone numbers to many office staff, so it would be nice if we can have both calling and texting to that phone number instead of just calling, as it is confusing to patients that they can call one phone number, but text a different phone number.
1 vote -
Automated appointment reminders
When a patient cancels an appointment within the time frame that an automated appointment reminder is to go out is there a way for that reminder to be stopped. For example: patient had an appointment on 11/14/24. Patient called on 11/13/24 to cancel that appointment and reschedule to another day. Patient received an text message on the morning of 11/14/24 to remind them of that appointment that was already canceled. This confuses patients and becomes an issue.
1 vote -
bulk message
the reason why bulk message is useful is for office to fill a LAST MIN. cancelled appointment but if we are unable to send right away, but need to schedule the bulk message to 1 hr later, it is not as useful. pleae allow offices to send bulk message right away with a click instead of schedule the bulk message for 30 min to 1 hr later. thanks.
1 vote -
Delete conversation history
I would love the ability to delete an entire conversation history (as a restricted feature). Sometimes conversations grow too long & load slowly. We use Weave with Greetly to receive text message check-ins and that conversation thread often refuses to load because of the number of messages in the history.
1 vote -
Dynamic Text (SMS) Translations
It would be really great if Weave offered dynamic text translation. We have numerous customers who are Spanish speakers for example. In our clinic we have Spanish speaking doctors but but our staff is not all bi-lingual and it would be great to set the patients language preference in their profile and allow us to type messages in english and have them output in Spanish. I have to imagine there are api's to google translate to do this pretty easily.
1 vote -
Unarchive option
There is an option to archive text messages but no option to undo that. That option exists for faxes but not texts. Also there is no "are you sure" when you click to archive texts and it's next to the tag option so could lead to future issues. Thanks
1 vote -
SMS Override Features
When I am closed for the weekend or on vacation, we instruct patients to call our "Emergency Line" weave number which is always configured to forward calls to my cell. That allows for me to keep my actual cell number private. However, patients now desire to text my "Emergency" line.
- Since Weave controls the SMS and phone feature of the number. Weave should be able to accept SMS messages and provide a notification to a predefined phone number or email address that a text has been sent similar to how the voicemail notifications work. Even better if Weave can forward…
1 vote -
Bulk messaging dynamic field addition
Add Date/Time as a dynamic field in bulk messaging. This would allow our practice which is not integrated and therefore unable to use automated appt reminders, to dump a CSV file for each days appts and send appt reminders that way.
1 vote -
Save the date reminders
Save the date auto reminders, should have a filter to skip the 2nd appoinment message if shceudled the same date. If scheduling a patient for multiple appointments on the same date, patient is receivig multiple text times instead of the first one only
1 vote -
Being able to schedule for a text thread to open up at a scheduled date.
We would like to be able to schedule for a text thread to pop back up at a certain date to remind us to reach out to owner. I like that we can schedule for a message to go out but if I don't know what to put on the scheduled message at that time, I would like to be able to have it pop up so I can come up with what to tell them before it's sent to them. For example, Heymarket lets you schedule for the thread to open up on the exact date and time that…
1 vote -
Private messages in the text thread.
We would like to be able to communicate with other team members in the text thread instead of using team chat. An example would be how Heymaket will let you @team member and type a message that will alert them that they were tagged in a thread and can communicate on the text thread with other team members.
1 vote -
Easily identify messages coming from Text Connect
Can you please add a filter of some sort or search capability to identify those texts from non-patients that come in via Text Connect?
A Weave support rep suggested we could easily find ALL Text Connect texts if we modify the Text Connect message auto-response templates with a certain phrase that wouldn't typically be used in texting conversations, such as "Thank you for contacting us through our website." He said we could then do a search in the app on that text to find all messages from Text Connect.
We tested it and it doesn't work for two reasons:
1)…1 vote -
Grey out when someone is responding to a text
Currently weave's texting doesn't allow for us to easily determine if an agent is responding to a text, besides it occasionally having the feature of someone typing at the bottom. It would be nice for the text to be greyed out or not allow someone to respond if someone is already in the text.
1 vote -
Being able to add pictures to templates
We would love to be able to add pictures to the text templates so it's more appealing and personable.
1 vote -
Ability to filter out "auto messages" from text thread and have them automatically archived
Ability to filter out "auto messages" from text thread in "all" and have them automatically archived.
1 vote -
T-Mobile Customers not able to receive messages
Please fix the issue of T-Mobile customers not receiving any text messages.
We would not have signed on to Weave if this known issue was communicated to us prior to signing on. We committed to and paid for a year of weave upfront and now are stuck with about 30% of our patients unable to receive important texts and forms.
1 vote
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