Legacy Desktop App
99 results found
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have it show what department missed the call. was it optical, sx tech, finance...
Have it seperate which department missed the call. did optical miss it, was it finance? Right now it just says missed call.
1 vote -
Voicemail override notifications
Please add the ability to enable notifications (email or text) for when there is a new voicemail when voicemail override is activated similar to the ability to do so for the general voicemail box.
1 vote -
Mobile App Voicemail
We would love to be able to see all the different voicemail boxes in the mobile app just like it displays on the desktop app. I attached a photo.
1 vote -
softphone contact directories
It would nice if we could have access to our contact directories on our soft phones. That is such a time saver!
1 vote -
Emergency After hours calls, we need to be able to see calls that came in, if no messsage was left
On Saturday 2/24, a call came in at 7:30 am, but there was no record of it. The patient pressed a button, to get to the on call doctor, me, however I never received the call, it went right to voice mail. I did not see the VM till monday 2/26. I was in the office on Saturday, and my people look for messages, as well as who called in. The patient had an emergency, and was leaving town next day. I did not get the call, and the patient probably thinks I am an uncaring practice, which no doubt…
1 vote -
Accessing personal voicemail remotely
There is currently no way to check personal voicemails from outside of the office. This is one of the most basic of features that is available on every phone system around the world, yet on Weave you can't do it.
Especially since COVID and remote work became more mainstream.
The mobile app only allows you to access the office's main voicemail. Why would every staff member need or be concerned with that?
1 vote -
Create a default office profile for when users have not signed in yet.
When a user does not sign in it writes back in the call log incorrectly with the last user that was signed in on that computer. Therefor call logs are not accurate.
Our office staff do not have set desks so if they are answering a call and they have not signed in yet it assigns the last person who logged in on that computer. Even if they have already logged out.1 vote -
Voicemail overrides
It would be very helpful if the voicemail override was accessible by any employee, admin employees aren't always in the office when this feature needs to be used.
1 vote -
Phone calls ring through your Bluetooth device and not on the phone
Phone calls ring through your Bluetooth device
1 vote -
missed called notification
I called weave today to see if there was a way to get a notification for missed calls like we do in top right hand corner of screen for text messages. I was informed weave does not have that option yet. So I am suggesting if that could be made a option in the short future . Thank you
1 vote -
Transfer a call to a given extension but with the option to send it directly to the ext's voicemail without first ringing the phone
The person's transferring the call would have the option of sending to the extension phone to be answered now or directly to the extension voicemail for a callback.
1 vote -
Mobile App Caller ID - Calling out from App does not reflect caller ID from the office you are logged in to
For multi office users. If we call out of the app, the caller ID on the patient we are calling should reflect the office we are logged into.
1 vote -
1 vote
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Include transcriptions in voicemail sms/email notifications
We would love to see Voice Mail transcription in the email that is sent to the office/user. We currently forward our phones to Ring Central whenever we can't answer the phone (whether we are open or closed), so that we can see the full VM transcription in the email. The manager receive the VM emails as well as the main/front desk email address. It keeps the team accountable -- ie, the manager can check that the team answers/responds to voice messages.
1 vote -
International (remote/virtual) front desk assistant
We need our virtual assistants to be able to receive and make calls from international locations. Right now Weave's response is that they do not support calls outside of US and Canada.
1 vote -
Automatically Forward Voicemails
Please allow auto-forwarding or re-routing of voicemails. I know calls can be re-routed with instruction sets, but voicemail messages currently cannot. For example, if someone forwards a voicemail to Phone 2689, I want to be able to have that message automatically re-routed or forwarded to a different voicemail box that is actively monitored. We can't remove the ability for someone to transfer a voicemail to an extension that isn't actively monitored, so being able to set a voicemail box to automatically forward or re-route any voicemail that shows up in it would extremely helpful.
1 vote -
More Departments
Can we increase the number of Departments to 10? We are maxed out at 7 and need to add 2 more.
1 vote -
tag missed call to assign followup
What department are you in?
OnboardingWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
PhonesWhat pain points/suggestions does the office have?
Doctor wants to be able mark missed calls as "unread" and have the ability to tag calls/voicemails for certain users.1 vote -
Move phone tree to an upper position, so it's easier to find in the desktop app.
We often change on-call physician to another line in our closed IVR, but it's too many steps to get to the phone tree. Would be easier if it was it's own option on the main left-side menu. Thank you.
1 vote -
Making Calls through Mobile App
Bluffs Pet Clinic, s00087489. One of the doctors had several issues with placing calls through the mobile app. Pts would hear an echo or the call would drop randomly. Some improvement was made after troubleshooting with an advanced technician, but the echo remains. Wondering if more development can be done to improve the mobile app calling feature. Thank you.
1 vote
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