Legacy Desktop App
134 results found
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Removing the
Have a way to turn off the Collected Payment totals to team members and to allow different tiers access.
1 vote -
Product Price and Sales Tax Calculation
As a dental clinic we sell our own products, when selling the products our staff get commissions and it'd be easier to calculate those commissions if there was a way to save the product prices in Weave.
Example: Toothbrush is $10.00. With sales tax it's $10.25.
On Weave there'd be an option when creating an invoice to select multiple products at once and selecting which ones have sales tax. (Our services don't have tax added so we wouldn't want the tax added to those specific prices).This would help us save time while patients are purchasing items and prevent human…
1 vote -
Allow patients to see payment notes when sending txt to pay
I don't always attach an EOB but I do like to send a note stating what the balance is for. I think it also helps show that it's not a spam message when there is a note from the office attached
1 vote -
Statements with payment reminder texts
I would like a feature that when statements are generated in Eaglesoft that an hour or day later an automatic text reminder to make a payment is also sent.
1 vote -
Be able to view full Confirmation Code without copy and paste
with the new online app I can't view the full Confirmation Code for payments received -- I only use the last 6digits for my records and have to copy and paste the whole code just to record the last 6digits and I have to put this record in 3 dif. places, so it's not ideal.
1 vote -
Monthly transaction payments rather than individually charging us.
As of now, we're charged a fee every time we utilize weave payments. Rather than being charged individually every transaction, it would make keeping our accounting processing much simpler if we were charged a monthly fee of an estimated transaction cost. If we go over, charge additionally but if we are under keep it as an account credit. It's chaotic to our accounting team trying to ensure what's being taken out daily rather than monthly.
1 vote -
Visa processing address feature needs work
Our office uses Weave for processing our insurance payments that come in the form of a visa payment. We have added the insurance companies as "patients" and then just process the payment. We use our office address for processing the payments. There are times when we have to enter the address over and over and over before it will accept it and process the payment. Other times, it's smooth. Can this bug be worked out? It's been going on for a long time now. Thank-you.
1 vote -
Payment
Weave payments do not sync/write back to Fuse PMS. This would be very helpful. Please add. Thanks!
1 vote -
Opt out of pausing payouts or allow users to re-activate online
For customers that do not use Weave payment as primary merchant we do not want to have to call Weave Payments to unpause payouts if feature is not used every 60 days. There should be a way to opt out of this or allow the user to re-activate online instead of calling. It took over a week to reactivate over the phone and multiple phone calls emails.
1 vote -
Payment Link Fix & Refund Fees
We have had 10+ payments made to us via link that were NOT our patients. I'm confused how a patients payment to a doctor in another state goes into our account. This NEEDs to be fixed.
We in turn have refunded these said patients, however we are charged the card fees and nothing is refunded to us. In this instance, we should be refunded those credit card fees.
When I contacted support the only solution they gave us is to turn OFF the weblink payment option for our patients! :-(1 vote -
Ability to delete or cancel payment plans
Currently cannot delete or cancel payment plans if a patient pays the balance off. Seems like a huge oversight and we have patients complaining about this.
1 vote -
Payout Detail Print Button
Under Payouts add a print button when you click on a date to get the payout detail.
1 vote -
Simplify Payment Reminders
We would like an easier way to send payment reminders. If you go to invoice history, we would like an option to click on the invoice and push "send payment reminder." Currently, we have to toggle between too many screens. We also do not know if a payment reminder was sent unless we go to another screen, search for the patient, and check their messages. On the invoice history screen, if Weave could list if a payment reminder text was already sent, that would be so helpful.
1 vote -
email receipt of payments
Payment receipts received at office e-mail. The line/box " Congratulation! You received a payment for PATIENT NAME". It is currently a black box with white text when printed. This takes too much ink from printer. It would cut cost for offices that print these if the box was lighter or white with black print. Thank you for your consideration.
1 vote -
Text to pay with invoice
With the text to pay as of now you have to save the file as a PDF, which is time consuming when you are doing statements. With the price of postage going up it would be nice for Weave to have a way to import the statements from Revolution EHR where we could just text the patient with the link to pay and the statement of charges attached.
Another great feature would be the ability to send a text to pay to a group or selected list of people all at the same time.
1 vote -
weave payment fees
Is there a way for our fees to come out in a lump sum versus with each transaction? Our accountant wants us to change it. Thanks.
1 vote -
Weave Payments having the ability to take multiple cards at once
It would be nice to have the ability to use multiple cards towards a balance without needing to make separate transactions with different amounts. It is easier on the staff and the patient.
1 vote -
Receive payment from patient marked non patient
In open dental we have the option to mark a patient non active or non patient if they have a balance we would like to still run card on their account. If patient is marked anything but patient we are not able to locate them in weave.
1 vote -
payment plan custom time
The number of payments for recurring payments should be customizable. Locking to 3 month increments is an interesting design choice. Also, i'd like an alert when payments are processed since it does not write back to my PMS so my team knows to apply the payment.
1 vote -
Text to pay link ability for new contacts not in the system
It would be ideal to send a text to pay link to someone that is not yet in the system. The integration times can be long. We are left to keep searching the contact and send deposit link once we find that they are in the system/synced.
1 vote
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