Weave Portal
28 results found
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call recording transcription
allow call recording transcription (similar to voicemail transcription)
9 votes -
Customizing Roles and Permissions
*What department are you in? * Onboarding
*Which Feature does this pertain to? * Desktop App
*What area of the Feature? * Roles and Permissions
*What pain points/suggestions does the office have?
* Office is upset that there isn't a way to create roles and set permissions themselves for special roles. and even more upset that we cannot limit what icons show in the desktop app based on those roles or permissions.5 votes -
This feedback page's link should be in Help/Contact Us sections
It took 2 phone calls, and a 30 minute online chat for us to figure out that what my office needs is not an option from Weave yet. It took 2 emails to finally get here, to report some feedback to Weave. This link should be on the help page of website, portal, and or the desktop app. contact us section.
4 votes -
Text Reporting
As a system Admin, I'd like to be able to pull a text report that states who was texted, when and by whom - in a similar manner to the Phone call export option. This will help us identify staff training opportunities and ensure management can access communications in instances where there is patient conflict that needs to be resolved.
4 votes -
Weave online scheduler
Please allow weave to look at columns when a patient wants to schedule. I don't want a hygiene appointment being scheduled under a doctor column. So please allow weave to look at columns or allow us to assign columns.
3 votes -
Weave admin dashboard that shows logged-in staff
Instead of having to run around and make sure on a daily basis that my staff are all logged into Weave, I'd like to be able to identify which of the staff are - or are not - actively logged in, and when they logged in (particularly for remote staff), and their response time to calls/texts (particularly for remote staff).
3 votes -
dial call groups
We want to be able to direct dial a call group instead of having to call one extension at a time. Specifically, our doctors need to be able to call "up front' to the receptionists and have any one of them who is available answer rather than having to dial each extension and hope one of them will answer. With our old PBX system our doctor could dial 111 and it would call extensions 109, 110, and 112 simultaneously. Whichever receptionist picked up would be connected to the doctor. Not having that option is incredibly frustrating.
2 votes -
Ability to change the position of soft keys on Yealink phones
By default, the Yealink phones (at least with Weave) have the 'DND' button in the same position as the 'End Call' button. In addition, after requesting paging to be enabled on our system, this is instead taken up by the 'Paging' button. In both cases, whenever someone ends a call before you have a chance to press 'End Call', this results in accidentally putting the phones on do not disturb or paging all the phones at your location.
To solve this issue, we were able to rearrange the buttons through each phone individually via the Yealink interface by putting the…
2 votes -
Fax History
It would be nice to be able to see the name of who sent a fax in "Fax History" on the Weave Portal instead of just the fax number. If they are in the directory in the Weave app, the name should also show up in the portal.
2 votes -
In Payouts, allow users to view Payout Gross, Fees, and Refunds in a new Tab.
On the Payouts screen, please allow us to Right Click on a Payout to open the link in a new browser tab.
OR
Even better, please allow users to print a report for a range of dates that will show Daily Amounts for Payout Gross, Fees, Returns, and Payout Net amounts for each Payout.
Either of these options would save bookkeepers a great deal of time! :)
1 vote -
Add the ability to define alternating days in the phone office hours
In the Weave Portal (or more specifically the Weave NWX app under 'Schedule > Office Hours' AND 'Settings > Phone > Office Hours'), it would be nice if Weave could allow users to configure certain blocks of time so that that alternate based on selected days.
As an example, one of our locations usually has a Saturday service but are changing it so they only open on the 1st and 3rd Saturday of the month. In order to facilitate this right now, we would either have to create an override or remember to untick Saturday in the office hours schedule…
1 vote -
View invoices without having to print or export a PDF
While you are able to view invoices through "Invoice History" currently in the Weave Portal (and in the "Settings" view of the Weave NWX app interface, we noticed that you are unable to do so without printing invoice or exporting it as a PDF. If you don't opt to do this, the view only shows values such as "Invoice Amount", "Credits Applied", "Payments Applied" and "Balance" without providing the breakdown in the printed/exported invoice.
It would be great if Weave could make this information accessible just by clicking on an invoice as this would mean we wouldn't have to just…
1 vote -
Managing unreplied messages in the new Weave App -- How to mark it as 'taken care of'
We are currently using the new Weave app. With the old desktop app, we could see the patient messages that still needed attention in the 'Actionable' section. However, there are times when we don't need to reply to them and would just click the check button to remove them from 'Actionable.' How do we mark these as 'unreplied' and 'taken care of' in the new app? Is it possible to do this with the new app?
1 vote -
add a choice "how can we improve" when asking for Google reviews and Facebook reviews
We ask for Google and Facebook reviews which works great but I would also like a choice for the patients " how can we improve" which comes to us but does not get posted...Doctible does this and attached is what it looks like.
1 vote -
Voicemail organization
A way to archive completed voicemails (called back and addressed) or to filter by the tagged name. Some clients have not been called back by tagged user as the voicemail gets lost in the pile of completed voicemails.
1 vote -
Voicemail text notification, save users numbers
We use the text notification option for when a voicemail is received. This serves as a back up notification in case we have a missed call we did not hear ring. This is especially important for our after hours doctors that they receive a text to their personal number when a voicemail has been left for an emergency. Currently the office staff log in at the end of each day to add the on call doctor's cell number to receive a text notification. It would be nice to be able to save the doctors numbers in that setting and then…
1 vote -
Can we get a direct dial line for Weave multi-tenant? Instead of always having to route through the first line of support.
For multi-tenant, can we have a direct dial number for multi-tenant support? For support, currently I have to dial into support, and then after providing details, they pass me along to multi-tenant team and usually have to hold for a few minutes. Would be nice to be able to direct dial into the multi-tenant support.
1 vote -
Increase Insurance companies
There are specific Insurance companies ie: Pacific Source and FEP Blue Dental that our patients used not represented by Weave. This makes the verification process time consuming which is supposed to be alleviated. Please add more carriers
1 vote -
Make your online scheduling unbeatable!
We have three doctors with three different schedules. All appointments are set in 10 min intervals and our office will allow multiple appt types in the same time slot. Everything should be customizable by time/Dr and appointment type. For example each appointment type should have a Mon-Fri (or Sun-Sat) tab with every time slot listed and check off the available appt times for each appointment type for each day. That way we can fully customize the individual Dr's day and appointment types.
1 vote -
Dolphin server manual integration
If we can have a manual integration with the dolphin server vs. cloud it would improve our patient experience for anyone who is added the same day. Currently with cloud if a new patient is added we have to wait 15 mins to be able to utilize our forms or any other features on Weave which can cause a delay in the patient and alter the patients experience with the office.
1 vote
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