Recall Reminder Type on Recall Text
My clients are getting generic reminders saying "your pet is due" but not telling them what they are due for. Therefore, we are now being inundated with calls and texts asking what exactly their pet is due for. Not having this information on the recall text adds to our workload AND
I feel reduces the urgency to call and schedule an appointment when they can't see what they actually need to have done--is it a Rabies vaccine or a full annual visit?? We are new to Weave and still have a lot to learn and features that we feel will be very helpful but this is a major drawback for us!
Tina Drake
shared this idea
Hi Tina,
This is already an option for you! When you're editing a recall reminder inside Auto-Messaging, you can edit the text template message that goes out. There is a dynamic field called "Vaccines" that will pull in the items that are triggering the recall event for the given animal.
Best,
Matt Schultz
Weave Product Management