Dear Weave Phone Team,

We have a critical issue where Weave is sending birthday messages to deceased patients. This has caused severe distress to grieving pet parents, leading to several bad reviews and lost clients. They felt we are cruel and when we explained is not on purpose they call us unprofessional and careless...

Despite following all provided remedies by Weave Support (changing appointment types, marking patients inactive, suspending reminders, and even removing birthdates dates (this last one add legal concerns) ), the issue persists. We have now decided to cancel birthday messages for all patients, which feels unfair to our other clients and means losing a charming feature. But is the only solution at this point.

As a veterinary clinic, we frequently deal with patient deaths, and this problem has significantly impacted negative our practice and our clients. Our software is Avimark, and the integration with Weave has been problematic.

We urgently need a solution to prevent this distressing issue from continuing.

Best regards,

Karina