Automatic Weave Payment Entry Error
With payments, if weave is set up as automatically inputting a payment into a patient's chart, it is using any user in our system (our office uses Eaglesoft) to put in the payment. This happens, even when the user is not physically at work, or on the patient's chart. EX: I was not in due to personal reasons at our office, but WEAVE would put payment entries under my log-in. Possible to only let Administration be the ones to enter payments, if assigned a certain way to differentiate front desk as well.
Kyla Olario
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Emily commented
Payments and how those are distributed to patients accounts. Some of the Weave Payments that are automatically applied to patients accounts are being distributed incorrectly and applied towards wrong dates of service. The only way we knew this was happening because billing/finance charges were being added to our patients accounts who should have not have been charged. We apply B/F charges for accounts with a past due balance 90+ days. Sometimes it is applied to account only 1 month old. We called Eaglesoft and they looked into this. Some Weave Payments are being applied to incorrect line items.