-here's the problem: patients with multiple appointments are getting two different reminders. It isn't random. The week before reminder attaches to the earlier appointment and then the day before appointment attaches to the later appointment. This is so confusing to patients and causes them to be late and miss that first appointment.

There are two solutions:
-add a "first time" tag to the auto-message template for individuals so the reminder is ALWAYS for the earlier time...should be like that anyways

-OR allow us to make these appointments a certain type that is linked to the "multi" status in dentrix and these patients specifically could get a reminder listing both appointment times

Thank you, spoke with a customer service rep over the phone about this issue. It's very frustrating for us and our patients.