The History tab in the patient record should provide a comprehensive view of all past communications and interactions. However, it frequently displays only the most recent activity or, in some cases, no information at all. This limitation makes it difficult to track patient interactions, leading to inefficiencies and potential miscommunication.

Users expect to see a complete and accurate timeline of patient communication history, but instead, the tab may appear empty or show only a limited snapshot of recent activity. The absence of past records makes it challenging for healthcare providers to verify the timing of previous discussions, which is crucial for reviewing the continuity of care.