We loved how the VM and message old "bubbles" on previous version each showed what was in queue now it reverts to the bell up top and is not useful in anyway! the abilty to navigate around the system now is very difficult We were able to see if one of us were answering a specific text with a yellow band that would come up saying the other one of us was already doing that. My actionable tab rarely has anything in it as it used to so I can see who and what I answered quickly, the phone has the patients name in the caller id but most on cpu says unknown!!! We are extremely frustrated and are honestly beggin our boss to discontinue your service and look into a better system we are a high paced office that needs to be able to nagivate fast and on point as we were used to in the old system and we do not see that that happening here with all these changes you implemented that do not help at all!! Another message need was the fact the chats were in color similar to iphone with bold colors that made life so easy to glance at a thread and know who was saying what in a second now these super light non saturated colors in the texts are useless!