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60 results found

  1. Fillable PDFs not faxable?!

    I see a similar request called "dynamic pdf" which I believe might be asking for the same feature but I believe a better description is needed. We learned the hard way that our faxes were all going out with blank text fields. Apparently Weave does NOT support fillable PDFs. This is pretty crazy as any office I have been in uses these types of PDFs. The recommend solution of printing the PDF (physically or digitally) then possibly scanning and then faxing the resulting PDFs is NOT a scalable process for a business.

    3 votes

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    Started  ·  1 comment  ·  Fax  ·  Admin →
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  2. Add more filter options to the messaging system

    We should be able to view/sort by recent unread messages. This should have been a default feature, as I've never used a chat system that did not have this. There are a lot of messages that are being missed due to this not being already included.

    Customized filter options would be great too, similar to how you can add custom tags.

    4 votes

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  3. Manage Direct Messaging Capability at User Level

    Manage Direct Messaging Capability at User Level - ability to turn on or off this function in User Management. Would like capability to turn it off if needed and the ability to audit text messaging between team members either thru the desktop app or via some reporting capability.

    1 vote

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    Started  ·  2 comments  ·  Text Messaging  ·  Admin →
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  4. Disable or Change "Schedule Appointment" Button for Recalls

    Please allow the ability to disable the "Schedule Appointment" button on recalls. Alternatively, allow the ability to direct the patient to our online scheduler (add a target URL). The problem is patients are clicking on this and now have to wait for a call from the office. This is extremely inefficient.

    2 votes

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    Started  ·  0 comments  ·  Email  ·  Admin →
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  5. Appointment & Recall Reminder email customization

    The call to action button in reminder emails should be customizable.
    If not, then the email sent to offices confirming or requesting the appointment should be editable as a template for the office or when the customer responds.

    There are not enough details in the return email to the office to identify who is requesting the appointment, what kind of appointment, etc.

    ref. s00263340

    2 votes

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  6. auto messaging technical error with Eaglesoft

    Within Eaglesoft we have several patients who are linked together, whether they're husband and wife, parent and children or adult and elderly parent. Weave is supposed to be pulling the "cell phone" number for the text message reminders but there have been times where weave is showing they are texting the opposite person of who it was actually sent to.. for i.e.: text reminder was sent to wife's "cell phone" correctly for appointment reminder but weave shows the text was sent under the husband's name. Please have Weave only pull from the "cell phone" column for text messages automatically or…

    1 vote

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  7. Email History

    Just like how you can see all the text messages being sent to a patient. We need one for emails too. We need to see the actual email being sent with the date stamp, time stamp, who sent it, and was it deliver or not.

    1 vote

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    Started  ·  0 comments  ·  Email  ·  Admin →
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  8. Customizable & Dynamic Fax Cover Sheet

    We should have the ability to create and upload customizable fax cover sheets. Fax cover sheets could be uploaded as Word doc files so that they can include a company header/footer, contact information, HIPAA notice, etc. They should also be dynamic with fillable field options such as <<TO>>, <<FROM>>, <<COMPANY>>, <<FAX_NUMBER>>, <<NUMBER_PAGES>>, <<SUBJECT>>, and <<NOTES>>.

    31 votes

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    Started  ·  8 comments  ·  Fax  ·  Admin →
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  9. Enable Short Code

    WEAVE isn’t compatible with short code numbers, which are usually the verification codes. We have many vendors using our office number. With WEAVE not being short code compatible, we do not receive verification codes - this would help us tremendously

    1 vote

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    Started  ·  0 comments  ·  Phones  ·  Admin →
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  10. Toggle for failed text messages

    Add the ability to turn on or off if an office would like "message failed to send" texts to appear in the Actionable tab. It is handy for us (and maybe others) to be able to address the red text messages. We may need to hand call the patient or follow up with them in some way. With the current change to move all red messages to "All" we lose those texts being easily seen and addresed.

    2 votes

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    Started  ·  1 comment  ·  Text Messaging  ·  Admin →
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  11. Have tags notify the assigned person desktop+mobile app

    When you assign a tag to a message, the person/people assigned to that tag should receive a notification (like a call pop or like a team chat does) that informs them that a message was tagged for them. Right now we each have to check daily to see if we were tagged in anything, which is very slow for patient communication.

    1 vote

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  12. Give the option to mark read and unread at the same time.

    Currently when you click a fax the only option is to "Mark Read". So to mark it unread you have to click out of the fax and then back into the same one before the option to "Mark Unread" appears. When "document options" appear, there should be options to "Mark Unread" and "Mark Read" in the same drop down.

    4 votes

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    Started  ·  0 comments  ·  Fax  ·  Admin →
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  13. fax cover sheet

    i want to customize a fax cover sheet but i want it to stay there so my staff can't change it. when faxing information, we need a liability HIPAA clause at the bottom or somewhere but i can't do that. i can only customize the cover sheet and then send it to someone and it'll be there next time but my staff can still make the mistake of changing the words or deleting it and then our faxes won't have that legal clause on them anymore. this should be an admin right or something. this is a priority

    4 votes

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    Started  ·  2 comments  ·  Fax  ·  Admin →
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  14. Option for Patient Update Forms

    We considered a solution for our patients who dislike updating forms, which is unfortunately required by law. One idea we had was to provide an option for established patients to forward their most recent form submission and simply mark "nothing has changed" at the bottom of the form or edit the pre-filled information with the updated details, instead of starting from scratch every time.

    5 votes

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    0 comments  ·  Forms  ·  Admin →
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    Dr. McCardle and team, 


    Thanks for your valuable feedback. I'm glad to inform you that our upcoming Forms update will address this issue. Very soon, established patients will be able to easily verify pre-filled information, make changes if any, and submit the forms quickly. 


    We'll be running a closed, invite-only beta shortly. Please get in touch with our team if you're interested in trying out this solution before it's generally available. You may simply reply to this email to be included in this invite-only beta.

     

    Best,

    KJ


    GPM, Weave

  15. Expanding body of message

    Hi, I'd like to request the feature to add in a way to expand the body of the text message so that's easier to reread longer messages.

    3 votes

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    Started  ·  1 comment  ·  Text Messaging  ·  Admin →
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  16. Pre-tag and filter messages sent from Auto-message rules to be managed in all tab

    The all tab appears to be unmanageable in separating relevant conversations and auto-messages. Auto-messages sent should be tagged with Rule label and hidden until client responds.

    1 vote

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  17. Make Persist Fax Memo optional

    Persistent Fax Memo-
    Please make this optional. We do not like this feature as we do not send the same memo to any outgoing faxes. It has created confusion with some recipients as they received a message that didn't apply. Additionally, I believe this creates greater possibility for HIPAA violations. Compounding the problem is the fact that the entire memo is not displayed in the app if it is longer than just a few lines. It becomes possible to delete only a portion of a previous memo leaving inaccurate or sensitive information on the subsequent fax.

    6 votes

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    Started  ·  2 comments  ·  Fax  ·  Admin →
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  18. Multiple Tags

    It would be helpful to allow multiple tags. For instance, sometimes we need to alert the technician and doctor on the case. Or the technicians and the front desk.

    2 votes

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  19. Make faxes open full screen/bigger

    Faxes open very small and requires multiple clicks and window adjusting to be able to read, they should open to a normal PDF size.

    3 votes

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    Started  ·  0 comments  ·  Fax  ·  Admin →
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  20. spanish review

    Is there a way to create Review invitations in spanish? As of right now it looks like the invitations are only sent in English, even to our patients that have Spanish as their preferred language in Weave.

    2 votes

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    Started  ·  0 comments  ·  Reviews  ·  Admin →
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