AdminElaine Thompson
(Product Manager, Weave)
My feedback
3 results found
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29 votes
An error occurred while saving the comment -
23 votes
An error occurred while saving the comment This is actually available when you use the softphone — caller names are available in park and when you pick up from park.
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6 votes
An error occurred while saving the comment Be able to track all calls by User (with breakdown between inbound and outbound). They said by extension/phone doesn't work for them.
In the New Weave Experience, Call Pops have been enhanced to show a "head of household" where the system of record shows a policy holder and dependents. This should resolve the issue of showing dependents' names rather than the guardians' names in those cases.