AdminElaine Thompson (Product Manager, Weave)

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3 results found

  1. Call Pop enhancements

    29 votes
    12 comments  ·  Legacy Desktop App » Phones  ·  Admin →
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    AdminElaine Thompson (Product Manager, Weave) commented  · 

    In the New Weave Experience, Call Pops have been enhanced to show a "head of household" where the system of record shows a policy holder and dependents. This should resolve the issue of showing dependents' names rather than the guardians' names in those cases.

    AdminElaine Thompson (Product Manager, Weave) shared this idea  · 

  2. Call ID to appear when taken off hold

    25 votes
    Request Received  ·  9 comments  ·  Legacy Desktop App » Phones  ·  Admin →
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    AdminElaine Thompson (Product Manager, Weave) commented  · 

    This is actually available when you use the softphone — caller names are available in park and when you pick up from park.

  3. Call Reporting by User

    6 votes
    2 comments  ·  Legacy Desktop App » Phones  ·  Admin →
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    AdminElaine Thompson (Product Manager, Weave) commented  · 

    Be able to track all calls by User (with breakdown between inbound and outbound). They said by extension/phone doesn't work for them.

    AdminElaine Thompson (Product Manager, Weave) shared this idea  · 

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