Search options for recent calls
Can you add a calendar or an option to enter the date we are looking for calls missed, received or placed. Also if you could place the time stamp on those dates as well.
In the New Weave Experience you can:
- search by number (10 digits)
- search by name
- filter by date or date range, call result, call direction
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Marcella Santiago commented
I agree. It would be easier to search for calls this way as well.
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Brandi Swain commented
Similar to caller ID but to be able to search for a specific phone number BY the phone number and see how many times that number has called the office and when...AND to be able to do this in the Weave box, not have to sign into the web portal. When looking for patient correspondence information, this would be a VITAL tool we could utilize.
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Irene commented
deff need a search option filter by phone number to see if they have called back and when ( who answered etc)
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Anonymous commented
A search option in the recent call by phone number or patient name would be a good idea
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Grant Olson commented
We would love to have the ability to search to see if a specific phone number called us (a phone number that is not associated with a patient). Thanks!
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Grant Olson commented
It would be great if we could filter calls by user. This would allow our team to see the phone numbers they specifically answered today.
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Anonymous commented
would like to be ab;e to find phone number on phone CALL option!! as to do text.
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Julie Hutt commented
on the Admin site while looking at Call Records - it would be great if the system would let you filter for what you're looking for (i.e. just missed calls that day) instead of wading through the entire list of calls for the day. Also, on the bottom of that page where you can select the number of rows to look at...the "Next" page button appears grayed out. It would be helpful if that was more obvious as a live button. Maybe in bold or a different color.
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Ivan Wolthuis commented
Please please please, make the recorded phone list (from the online dashboard) sortable by column, and/or have a more functional filter. I have multiple phone lines, and multiple staff on the phones, and I could really use those features. I can't imagine that it would be too hard to accomplish. Please Please Please! Thanks for hopefully hearing my suggestion.
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Terrie Redmond commented
Need to be able to filter and SORT recorded calls by caller name, type of call, office user, date rage, time.
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Shaji Mathew commented
An ability to search the phone calls in a time frame. For example, I want to see all the calls made between march 16th thru March 20th between 8:00 am and 10 pm. There is a pretty good interface offered by my previous phone provider vocalocity now vonage. Also I should be able to download single or multiple calls and to be able to archive it on a folder.
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Anonymous commented
We would like to be able to select our own phone dates. Instead of scrolling back months at a time we want to be able to choose our own dates. It can be very annoying when we are so close to getting to the date and then you have to answer an incoming call and you're back to the beginning. We hope to see this change soon! Thanks!
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Anonymous commented
Would love to have the option in 'Call Records' to sort or filter by INBOUND or OUTBOUND calls
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Anonymous commented
Can you make it so that all phone calls are searchable by phone number? When a new patient calls it is very helpful to be able to listen to the phone call before they come in.
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Anonymous commented
It would be nice if we could sort calls by the person who answered the call or if we could enter a specific date to bring up all the calls from that date, instead of having to sit and scroll through our call histories.
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Anonymous commented
Being able to search call history by name in the weave app would be loveley
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Anonymous commented
Calls can be searchable by date, so if you need to listen to a call from a particular day a few weeks ago you don't have to scroll through a million calls to find it.
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Anonymous commented
It would be awesome if there were an easier way to seach for phone calls rather than scrolling for days and days
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Anonymous commented
Need a better and faster way to search for incoming calls or outgoing calls by phone number or name, rather than relying on pulling up a patient profile. I had to manually scroll through over 5 months of call history through the Weave app line by line, call by call to make sure nothing was missed. what a hassle.
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Anonymous commented
Pull up recent calls by date. Often px's call in from a different # than is in their chart. Would be nice to pull recent calls by date instead of having to scroll back a month or a week. Just a thought. :)