Limit # of inbound calls
The phones just keep ringing! Even if all our reception staff is busy and we've maxed out our holds. It would be great if it would recognize when x amount of holds are full and just cut the client off at the pass with a message telling them we're busy and please call back or text before it rings and rings in the office when no one can get to them!
1
vote
Bo Bergloff
shared this idea
This can be managed with call queues and other call routing options