Opt out and Cancel
If you add "Text STOP to unsubscribe" then that is the ONLY word that Weave should recognize.
If a patient responds CANCEL to CANCEL an appointment, not opt out of text messages; it stops all future text messages for that patient and possibly the entire family. Then, we as offices, get yelled at because that family didn't get their text message reminders, simply because they used the word CANCEL instead of STOP.
This needs to be fixed ASAP. I am tired of getting yelled at and missing appointment opportunities because your technology should only recognize the word STOP!
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Shenell
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