For the hold music to pick up where it left off
Adding the option for the hold message to pick up where it left off when clients are repeatedly put on hold. That way the client is constantly heading the first 20 seconds.
Nikki
shared this idea
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Stefani Saavedra commented
What department are you in?
Support
Which Feature does this pertain to?
Phones
What area of the Feature?
Hold Music
What pain points/suggestions does the office have?
Just wanted to relay a feature request that I got through email:
"....question related to the on-hold music. But first some history. Previously, my on hold music would just play. I notice that when a person is placed on hold the music starts from the beginning. If you listen to it there are several “spots” that talk about services I perform. Is there a way to make that happen?" Like meaning it resumes where it leaves off.