stop quietly disconnecting/logging out!!!
New update logs out in the background, causing tremendous communication issues!!!! Need a VISIBLE warning if the application is going to logout. When working on patients, the app will log out and important office chats are not received. Up front, it will log out and we don't receive texts from patients and don't even know it's disconnected until it causes a communication problem and patient backlog. THIS IS A TERRIBLE DESIGN. PLESE REMEDY!!!!!!!
Anonymous
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Jennifer Guildford
commented
This started happening at our office as well. I had to reach out to customer service four times and they wanted me to try different things. I finally had someone let me know that it is a known issue that they do not know what is causing it. It is super frustrating.