Jennifer Guildford

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  1. 3 votes

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    1 comment  ·  Desktop App » Desktop Client  ·  Flag idea as inappropriate…  ·  Admin →

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    Jennifer Guildford commented  · 

    This started happening at our office as well. I had to reach out to customer service four times and they wanted me to try different things. I finally had someone let me know that it is a known issue that they do not know what is causing it. It is super frustrating.

    Jennifer Guildford supported this idea  · 
  2. 38 votes

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    Planned  ·  15 comments  ·  Desktop App » Reviews  ·  Flag idea as inappropriate…  ·  Admin →

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    Jennifer Guildford commented  · 

    Hello!
    Our office realized this morning that one of our patients who cancelled her appointment before we opened, received an automatic text thanking them for visiting and asking them to leave a review. Our office opens at 7:00am and our staff took out the appointment for 7:00am about ten minutes after the start of the appointment, but even though the appointment was not completed, they still got the text. After speaking with the help desk, they let me know that the texts cue up 1 hour before the appointment start time. So if a patient doesn't show up for their appointment, they had confirmed, or cancelled within the hour, they still receive the text. I was told the only way to get around this is to manually send all of them, which is not feasible. As all offices know, patients do confirm appointments and then not show or cancel last minute all the time. This should be corrected so that it cue's up after the appointment is completed so that it only goes to patients that truly arrived. Thank you!

    Jennifer Guildford supported this idea  · 

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