option to adjust time duration for time out
Hello. Happy customer here!
We have 11 staff in the office with 12 computers with Weave. We have been experiencing Weave logging out automatically after few hours. Our office texts our patient every 45 minutes. Sometimes texting our patients few minutes early helps when we are running behind. So, not having to log in again and waiting for it to load helps when patients are waiting to come in (We have all our patients wait in their cars).
Can we have an option to adjust security time out feature please? It will help our office routine without interruption.
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Kathryn Wetmore-Komlo commented
We should have the ability to set it to never time out. In an ER setting everything that prevents smooth continued workflow could put patients at risk. We do not have individual log ins for this very reason. We have group logins that are saved to the computer where members of those groups work most often. Reception; VetTechs; Doctors. It is frustrating to have it sign off and then you get calls and notice the popup for who is calling is not there. I've been sending a text, hit send, minimize window, had the phone ring and no popup, it logged me out just seconds after I sent a text. It also keeps people from seeing team chats because they don't know Weave has logged out. It's nuts and the techs keep complaining to me about it.
Dawn Mazzone commented
Our office is extremely frustrated with not having the option to shut off the time out setting. Please strongly consider changing the security time out feature.