For each outbound message type (i.e. Appointment Reminders, Recall Reminders, Eyewear Reminders) insert a code to flag the message.

For instance, "Hello John, this is Doctor's Office reminding you of your appointment... Type YES to confirm or RESCHEDULE if you need to change your appointment (C:X123)"

Then, create a Gmail like filter for messages that allows you to filter or filter out where last outbound message contained (C:X123).

OR

A filter that would automatically associate (C:X123) to Appointment Reminders.

We only want to see truly "actionable" messages.

If they respond with YES to "Type YES to confirm your appointment" and that responses confirms in our EHR, we don't need to see the response in the list.

Filter should also have "Last inbound message contained" = _____ so we can look for words like "RESCHEDULE" or "YES" to either filter or filter out.

Would love to have something that looked for the word "CANCEL" or "RESCHEDULE" (for instance) and could cancel the appointment and auto respond with text "Your appointment has been canceled. Please click this scheduling link to setup a new appointment or call our office at ...."

The size of the desktop app is too restrictive. It should be able to be full screen or as large as we drag the window. If we could drag it out, we could read the content of their message without clicking on the link and then having to mark unread.

Also, if you click on a message in the All section and click back, it should start from where you are in the list, not all the way up at the top. This is not user friendly at all because you could be hundreds of messages deep and you can't read the whole message. Those 2 are pretty important time savers.