David Sendroff
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Currently, there is only a way to filter by date or a specific patient phone #.
Create an ability to filter on all elements of the report:
office user, inbound / outbound, calls > x seconds, result (answered, missed, etc), caller name, phone tree #
Scenarios could include:
- Evaluating outbound calls made by a new employee. Filter by John Smith, outbound, calls > 30 seconds
- Evaluating inbound calls from unknown callers that were answered. Filter by unknown, inbound, calls > 60 seconds
It would be REALLY useful if this report could include what phone tree #'s the user dialed so that we could filter on that as well.
For instance, if they selected 1 for book an appointment, I'd want to hear those specific calls. OR if we missed any of the calls where someone was trying to book, we could call them back. This is a VERY HIGH VALUE feature.
I would want the phone tree #'s to show up in the phone app as well as the call records screen so that we could better understand why they are calling.
Lastly, if that phone tree # could show up on the weave software when the phone was ringing, we could decide if we want to pick it up or not (i.e. book appointment more valuable / time sensitive than someone who needs customer service).
Thanks!
David