Have text feature on website where patients can directly communicate with office using text from the website
Hello!
We are an endodontics office using TDO software which is not compatible currently with weave. Patients cannot making appointments through weave. However, having the feature of being able to auto-text patients when they call has been awesome feature! It was actually the selling point for our office getting weave.
It would be of TREMENDOUS AID to any specialist practice or even a generalist if weave can implement a way directly from the website, patients can immediately be able to communicate to the office using weave text! This will aid in further capturing more patients if their questions were answered without them actually having to call first. Hopefully weave can consider adding this feature in the next wave of updates as I believe this will be a game changer for healthcare practitioners improving communication with patients making weave pinnacle to being the first to do it!
Sincerely,
Dr Derek Ego-Osuala
Ego Osuala
shared this idea
This is already available via our Text Connect product! It's a part of Online Scheduling and allows the patient to initiate a text conversation directly from your website. Their message will go to your instance of Weave and then your reply will go to their mobile device, so they don't need to stay on the website for your response.
Best,
Matt Schultz
Weave Product Management
