Prioritizing earliest appointment times for confirmation texts
Please create a feature in the software that allows if a patient has more then 1 appointment in a day, albeit with multiple providers, that the EARLIEST appt. time will get the reminder text.
In the past we haven't had any issues with this, however, this week, a patient had an 8 am with a hygienist, then a 9 am with the dentist. He only received a reminder of the later 9 am appointment with the dentist.
He expected to see both, however, was extremely upset when he arrived and was told he had "missed his appointment time with the hygienist" He showed us the text confirming that the later appointment time had been sent via text as a reminder.
I understand the "only wanting 1 text message for mulitple appointments" to be sent out, but there should be a default that the EARLIEST appointment time be given priority for the reminder.
Please correct this ASAP as we and others will continue to have patients that are upset if they get the later appointment reminder and don't realize there is an earlier appointment scheduled for them.
Jay Lindsay
shared this idea
This should now be working more consistently! Please let us know if you're seeing any issues with the earliest appointment time not being sent out - just email me with any examples.
Best,
Matt Schultz
Weave Product Management