Make Persist Fax Memo optional
Persistent Fax Memo-
Please make this optional. We do not like this feature as we do not send the same memo to any outgoing faxes. It has created confusion with some recipients as they received a message that didn't apply. Additionally, I believe this creates greater possibility for HIPAA violations. Compounding the problem is the fact that the entire memo is not displayed in the app if it is longer than just a few lines. It becomes possible to delete only a portion of a previous memo leaving inaccurate or sensitive information on the subsequent fax.
Anonymous
shared this idea
This is now available to all customers in the new Weave experience! There is an improved cover sheet creation flow. You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Nicole
commented
I agree, the memo should NOT auto populate and we never use the same one since we need to include the patient's name.
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David Guerrero commented
We need a way to remove the fax cover sheet from auto-populating to whatever was entered in the last fax sent. We send hundreds of faxes a day and rarely to the same organization back-to-back and it creates wasted time and an extra step to have to delete something that is auto-populated by someone else within the organization that does not relate to the fax at hand.