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37 votes
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16 votesAnonymous
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1 vote
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commented
Desktop client now allows for selecting the mailbox to associate. The selection isn't kept after logging out.
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29 votesAnonymous
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16 votes
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commented
Please add options that allow the office to send to abandoned calls only. Additionally, different messages based on abandoned vs VM left. For instance, VM left might say, "Thank you for leaving your message. We will respond as quickly as possible." Abandoned message would need different verbiage altogether.
We currently have this feature turned off since it doesn't work for both types of situations.
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127 votes
We are in design for automated phone call reminders.
An error occurred while saving the comment Anonymous
commented
Recorded message playback on demand. Our previous phone system allowed us to record messages and save to a line key on our phone. During a call whether we reached a live person or their voicemail, we could press the button to play the message and just hang up and the message would continue to play. Some patients are fine with text messages, but we prefer for some of these messages to be a warm voice message, particularly if it is a patient's first contact from our office, or they may not receive texts.
These messages could include: we received a referral and need you to call our office to schedule, prescription is ready for pick up, etc. These are messages that get communicated to patients dozens of times during the day. Due to the length of message and volume, this can add up to significant time saving for our staff.Anonymous
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6 votesAnonymous
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20 votesAnonymous
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We are making use of multiple phone numbers. Our main line routes through a phone tree. A second number given to other providers offices rings an extension directly. It would be helpful to have multiple ring tones, so we can differentiate between placing priority on answering the call or allowing it to go to voicemail.