Outbound number selection- NEEDS DEFAULT OPTION!
Please discontinue the NEW feature requiring us to input "Select outbound line". We make hundreds of phone calls a day and ONLY want our outbound calls coming from the main line. Otherwise, clients do not pick up. We have a dozen employees and they will not remember to pick the "Main outbound line" with each phone call. If the feature can't be removed for our business, please make it possible to pick a DEFAULT outbound number, so we can pick our main number.
Patricia Doherty
shared this idea
This is available in the new weave experience
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Monique
commented
Please discontinue the NEW feature requiring us to input "Select outbound line". We have multiple locations with their own main phone lines, and we only want the outbound line to associate with the location they are logged under, so they don't have to select between the other locations. Patients will be hesitant to pick up from a different number from the actual location that's handling their visit. If we can change that setting that would be great!