Send to vmail button
We sometimes have an issue when the phone rings and we are speaking with a patient face to face. It's our contention that answering the phone in this situation can come across as rude. To combat this, we have shortened the ring time to 2 rings and then it goes to vmail and we call back later. But, having the phone only ring twice all the time means that we sometimes are unable to catch the calls, even when not in front of a patient. Not answering the call means lost revenue. I propose someone figure a way to send the call to vmail in the event that we can't answer the phone because we are with a patient.
Clay Ainley
shared this idea
When a call comes on your deskphone, the screen offers the ability to reject the call, which will send the caller to voicemail. You can also silence the call if you want to silence the ringer, but you're not ready to send the call to vm just yet.