Confirming appointments from Manual Messages
When patients don't confirm their appointment from the automated message, my staff is trained to send out a manual text/email requesting that the patient confirm their appointment. We include the date and time of the appointment in our manual message. When the patients reply, the response could be "Confirmed" or "OK" or "Yes" or something else that tells us they will be at their appointment. What we, as users that pay a lot for this program, would like to see is that when patients reply in the affirmative that they will be at their appointment, the confirmation transfers over to our PMS (for us it's Dentrix) and we don't need to manually update it. Please look at expediting the release of this issue. Thank you.
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Daniel Chadkewicz
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See my reply on this idea!