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Daniel Chadkewicz

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  1. Call Analytics in Weave Portal (Website)

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    34 comments  ·  Analytics  ·  Admin →
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    Daniel Chadkewicz commented  · 

    The analytics are great but if they would only record data while the practice is open, that would be more meaningful to me. I've run call centers in the past and having an accurate answer rate is very important.

    Is there a way to put a time on the answer rate? In my past life, we wanted our team to answer every incoming call within 20-seconds (Average Speed to Answer=ASA).

    How are abandoned calls recorded and what warrants a status of "abandoned"? Having this information would help me greatly. Thank you!

    Daniel Chadkewicz supported this idea  · 

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