4 results found

1. call volume by day of the week

   I would love to be able to track what our busiest call volume DAYS of the week are - not just times. I can clearly see times of day, but when considering when to put another receptionist on days of the week - it would be nice to see if Mondays or Thursdays are busier call wise without having to go through day by day - that is tedious. Thanks!

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Analytics  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Completed  ·  Adminmatt.kern (Admin, Weave) responded

   The Weave call analytics feature solves this need. See https://www.weavehelp.com/hc/en-us/articles/8168450521115 for more information.

   
   

   Thanks for taking the time to bring this up.

2. Tids and Bits

   Hi. I have a few suggestions.

   1. Being able to send a fax would be much easier if there was a phonebook to add our most used numbers. It would also be nice to be able to format your own cover sheet. Or to make it basic it should have company name, and telephone number. Also, the page numbers do not include the coversheet.
   2. Sometimes when texting a patient it picks a family members name to put at the top of the app. I understand that is hard to match but I have even seen it be an inactive patient.
   3. The system does send our a reminder that a patients contact lenses are in however, it does not do the same with glasses. Am I missing something? Why?

   I have more but that's it for now. I am hoping there is a way to fix some of these things to make for smooth sailing. Thanks!

   Hi. I have a few suggestions.

   1. Being able to send a fax would be much easier if there was a phonebook to add our most used numbers. It would also be nice to be able to format your own cover sheet. Or to make it basic it should have company name, and telephone number. Also, the page numbers do not include the coversheet.
   2. Sometimes when texting a patient it picks a family members name to put at the top of the app. I understand that is hard to match but I have even seen it be an inactive patient.
   3. The… more
   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Completed  ·  0 comments  ·  Analytics  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

3. Pop up info when a patient calls

   Since the update when patients call in it now only says the day of the week they are coming in, not the actual date.
   Also it would be nice if there was a minimize button to the chat box due to it getting in my way sometimes.

   Thank you!

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Completed  ·  0 comments  ·  Analytics  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

4. Patient Surveys

   Missed calls that do not leave a voicemail should receive the text that says "sorry we missed your call how may we help"

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Completed  ·  1 comment  ·  Analytics  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close