Desktop App
177 results found
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Missed texts to "Abandon" Calls
With a recent update, it has now started to send auto missed call text to abandon calls (or spam calls that are filtered out, so they never even ring our phones) and now its sending messages to them. So when going through our texts, we now get an overwhelming number of texts being sent (and undelivered) to these spam numbers and they are constantly cluttering up our feed and making it incredibly difficult to find real clients/people. Its incredibly frustrating
1 voteIf you prefer to not have a Missed Call Text send for abandoned calls, this is now configurable! Just go to Portal > Messages > Auto-Messaging and edit your Missed Call auto-messages. There is now a filter called Call Type which will allow you to focus this interaction to your preference.
Best,
Matt Schultz
Weave Product Management
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frontdesk@gastonperio.com
Patients holding more than one appointment on the same day confirm appointment reminder text and only the first appointment is confirmed. Subsequent text reminders use the time of the second appointment leading to confusion for patient. Confirmation response should confirm ALL appointments held by that patient for that day. This is leading to patient frustration and confusion. This is a serious problem. We are having to go forward on the schedule and confirm all second appointments in hopes of avoiding that second text. Ticket number: 1951189. Our team would like to keep Weave software, but this issue has already caused…
1 voteThis should be fixed now! In the future, anything that is a bug is best handled through our Support team (contrary to what the agent told you in this case) - this feedback platform is primarily for additional features that you'd like Weave to add!
Best,
Matt Schultz
Weave Product Management
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Character limit for text messages
We NEED you guys to put a character limit section on our weave app so we are aware when we are reaching the 145 character limit.. It is impossible for us to know where the message may cut off on the clients side because we cannot see what they receive. PLEASE FIX THIS ASAP.
1 voteHi Mikaela - we should be handling this already. When a message is long, our communication partners package it up before it gets sent to Verizon, etc. so that it comes over to the contact as one single message body. If this isn't happening, please contact our Support team so they can log a bug ticket and get it looked at!
Best,
Matt Schultz
Weave Product Management
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Opt in/Out
When a patient opts out of text msg, if @ some point they want to opt back in there should be an easier way for the pt to opt back in than to have to send START from the last msg they opted out. Most of the time the patients do not even have the last text msg they sent opting out so there is no way to send a "start" msg back. The instructions I researched & found on manually opting pts back in is not really an easy task either. The instructions only worked one time for me…
1 vote -
bulk texts
Bulk Text Messaging- There needs to be more characters allowed for the bulk text message feature. It currently states that it allows 133 however that is incorrect, it is actually 132. Either way, that is too few characters to get out any message of importance to your patients. Of all the features weave offers this is my least favorite and it is not in line with weave as a company. There needs to be more time spent developing this feature so that it is actually useful. There also needs to be more filters. Such as an overdue section and a…
1 vote -
Automatic texts with post-procedure care instructions.
We would like to program automatic texts to send out specific care instructions after certain dental procedures (i.e. fillings, crowns, OS, etc.). We've tried putting this together and testing it, but have been told it can't work because of our same day reminder text. If this could be programmed or created as a separate category of automatic texts, that would be great!
1 vote -
Draft Text Messages
We recommend enhancing the functionality of the draft text messages in Weave. Currently, drafts are saved only when you exit the message or log out. Our suggestion is to ensure that drafts are saved consistently, whether you exit the Weave app and re-enter or simply log out and log back in. This improvement will prevent any loss of drafts when you completely exit the app.
1 voteThis is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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draft text to be able to be sent from the phone app.. so that you can create them and then send when you are out of the office if necessary
Sometimes I need to send a text to a Patient but it is either to early or to late or just not the right time, and so I like to have it created on my desktop and then have the ability to send it whenever I need to from my phone app
1 voteYou can accomplish this with our new manual scheduled message feature in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Auto reminders input for hours more than 6
What department are you in?
Support
Which Feature does this pertain to?
Messaging
What area of the Feature?
Auto reminder settings days vs. hours before
What pain points/suggestions does the office have?
In the workflow for the setting up auto reminders the office has the option of selecting hours and days before the appointment but there is no mention of the software LIMITING the amount of hours before you can send a reminder (the limit is 6 hours). This office would like to be able to schedule reminders to go out 24 or 72 hours before the appointment so the…1 voteThis is now possible in the updated Auto-Messaging experience!
Portal > Messages > Auto-Messaging
Best,
Matt Schultz
Weave Product Management
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Update
We are unable to look up a message thread by our patients name any more. Some times we are sending 100 texts a day and it is very inconvenient and a waste of time to have to go into each patients chart to look at their parents names to then look up the phone number to type it the name and phone number.
We would like the feature back where we can look up a patients name and have the thread pull up.1 voteThis is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Last Appointment Filter for Bulk Messaging
For Bulk Messaging, please add a filter option for "last appointment date" and make it a date range. This can be used for Recall for clients who don't have recall integration available.
1 voteThis is now live!
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Search For Tags
It would be helpful to be able to search for tags once messages have been checked off and are in the "all" section. Rather than having to scroll down and search for a certain name. If we could search for a specific tag and all the texts that are tagged to that name appear it would be very helpful.
1 voteAlready exists!
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Ability to filter recipients by doctor
Need to ability to filter recipients for text and emails by doctor
1 voteThis is already available, but it may be limited based on your PMS. Learn more here: https://www.weavehelp.com/hc/en-us/articles/360061411672
Matt Schultz
Weave Product Management
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Reminder cut-off times
We have had several patients complain that our reminder text messages are going out at 10:45 PM (HST) or later. Per Weave chat support, there is not currently a way to set cut-off times. I think that cut-off times would be a useful feature, hoping that this is something we can roll out very quickly as this has been causing patient impact.
1 voteThis was handled via Support and a bug ticket recently.
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School Excuse Texts
It would be great to send an automatic or manual text to patients after they are dismissed that can be used as a school/work excuse for the patient's appointment. Ex: Patient Name was seen at Blank Office today for an appointment. Please excuse Name from school/work.
1 voteThis can be done easily by creating a manual message template!
https://www.weavehelp.com/hc/en-us/articles/360060857492
Matt Schultz
Weave Product Management
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Previous text message
Please allow previous text messages to be viewed as now, since the new update, we can no longer see previous texts unless we send a new one to the patient.
1 vote -
Text templates
Love the Text Templates! We use them to answer common ? and send out daily details to parents. It would be nice if the text templates were alphabetized by their title. There seems to be no rhyme or reason to how the filter in and waste time trying to locate the exact one we want to use.
1 vote -
Be able to text new caller
I would like to be able to text callers who call the office but they are not in the database.
1 voteThis is possible in the current version of the app - if this doesn't work for you, please contact our Support team so they can troubleshoot!
Best,
Matt Schultz
Weave Product Management
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1 vote
This is now available on the Weave desktop app! Enjoy!
Please reach out with any additional feedback on this topic.
Matt Schultz
Weave Product Management
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1 vote
This exists today - just add your contact info to the missed call text template.
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