Desktop App
177 results found
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Patient Name not showing up after review link sent on text messaging main screen
For our existing patients, if we send out a review link to them, their name no longer appears in our text message threads. This is getting confusing because it is an existing patient that is in the system, but when a review link is sent, only the phone number shows up. Please see attached screenshot. Also, is there a way for me to have flagged or a list to pull up who we have sent a review link to and when? And also, instead of filtering through them all, somehow having them labeled that they already wrote a review?
1 vote -
CANCEL text from patients
Please change your system to NOT opt a patient out of text message reminders when they reply CANCEL (only STOP) as they are most likely texting cancel to cancel their appointment, not opt out of text reminders.
1 voteThis is done.
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Filter incoming texts per DEPARTMENT separately
We have several different departments in one building who use text messaging as a form of communication for booking appts, confirmations, questions, pricing, etc. Why is there not an option to filter texts via department/texting number? (The same way there is for scheduling multi-recipient texts). Instead, every department has to sift through ALL the texts grouped together in one place?
1 voteThis will be releasing in Feb/Mar 2022
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manual cell phone entry
It would be nice to be able to text a cell phone number that we type in by number rather than by patient. We often put parents or insurance holders that may not be patients on a Work 1 or Work 2 line on our charts. We need to text but can't because Weave pulls up the chart/patient info and tells us there isn't a cell phone. We don't put the number in the cell phone area of chart because we do not want them receiving birthday and other generic messages that won't pertain to them.
1 vote -
Flagged messages
Hello, just wondering if something can be added so that each staff member can select or flag a conversation and not have other staff member removing them by looking at the same messages... we miss responses this way :( or forget to follow up as it would be no longer flagged...
Thanks for any advice! //Jolane Admin1 vote -
Go Back to "Unread"
We would like to not see the "Actionable" messages that have been read. We'd prefer it to just be "Unread" or "All" The actionable feature is really inconvenient and not allowing us to communicate with our patients as effectively as possible. Multiple people in our office have said it's not a good feature and we're missing messages. The Actionable messages are growing and it's messages that don't need a response, or messages we've already responded to. It would be best if it was just "Unread" and "All" like it used to be.
1 voteThe cited issues have been fixed.
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Spell checker
I would highly recomend you add spell checker to you system please
1 vote -
Marking texts as read
Have the option to have one person be the one that can handle the texts. Or give permission to certain people. As office manager I like being able to handle the texts as they come in, but coworkers may click ignore on their computers, which makes the text as read, but I wasn't able to see it with my login.
1 voteThe Actionable tab in the Inbox solves for this.
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Confirmed text messages
wanted to know if something changed with text messages. Since the update, all the confirmed messages have gone under the "all" tab. starting on 4/14 about 430p all confirmed messages are going under the "actionable" tab. Thanks
1 vote -
Text medical history
We would like to see the ability of patients who receive a text reminder to also be able to complete new patient paperwork and or updated medical history be available included in the text as oppose to sending a patient a link to our website to complete the paperwork
1 vote -
Messaging and Team Messaging
A recent update has removed the date/time from older messages. That is very helpful to us to know if the communication was yesterday, two weeks ago, or last summer. Please add this back.
Also, the Team Chat should have the feature of marking a message as unread. If a member of a team reads a message, but realizes someone else should respond, the message now just gets overlooked by appropriate team member.1 vote -
optimize timing of automated survey/follow-up messages to patients
Our post visit surveys/messages are going out between midnight and 6 am. I don't know if this is the expectation, but patients don't like receiving messages at this time of night/day.
1 vote -
Texting Templates and Tags
Give us more options for tags - or customizable tags, that way if there's an urgent one we're waiting to hear back or label it via person. It also helps because after Weave syncs with our PIMS, it doesn't tell us which phone number on file we're texting but rather just the client name. Sometimes, clients want both parties texted/updated. Same with the pre-text templates, I'd love more options to help us move faster.
1 vote -
spelling correction
Since the additional beta feature, TEXT CONNECT was added to the Web Assistant product, I went to our website where our patients can do their Appointment Scheduling OR text us through the "Text Connect" and noticed on the "Text Us' section at the bottom, the word RECEIVE is spelling incorrectly as Recieve, instead of Receive.
1 vote -
Opt-out Keywords for Text Messaging
Sometimes parents text the word "Cancel" in response to confirmation texts and we are finding that this is opting them out of receiving text communications from our office. The instructions say to text the word STOP. If the word Cancel is on that list of words to opt out as well, it would be helpful to have that removed, so that we can still text parents if they choose to cancel an appointment this way. Thank you!
1 vote -
pop up
Bottom left would be a wonderful option for the pop up box for texts and faxes.
1 vote -
copy and paste feature SMS
Hey IT ppl, can you fix your copy and paste feature on your text messages, wherein we only want to copy a certain portion of the message and paste it onto another text message, but it copies the whole message instead of part of the text msg. We dont want to include everything on the previous message. Can you fix this flaw in your system? Thanks
1 vote -
Terrible Text Messaging Notification Box
Being unable to move the text messaging box is horrible. All you can do is Ignore or Reply. You can't move it or minimize it. Terrible!
1 vote -
cannot exit out of screen with the popup notication up / have to ignore all first , very annoying Should be able to drag to another area
pop up notification
1 vote -
10key bug
Possible bug...when scheduling a reminder text the system won't let me change the time with the number pad, only the top keys.
1 vote
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