Desktop App
56 results found
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Simplify Dial-Out
The updated the dial out box with a scroll down offering the home and cell numbers, it just adds an extra step for us to have to dial someones number, and when your multi tasking 10x at a time an extra step to call the right number is extremely annoying. The way it was in the past where it offered the available numbers in bubbles was a much simpler way and one less step than the current change.
1 vote -
Recorded Call Filters
need to be able to filter recorded calls by (but not limited to):
1. Inbound
2. Outbound
3. Missed
4. Abandoned
5. Team Member that called or answered1 vote -
Toggle Phone Tree On/Off
We would like to able to turn our Phone Tree on and off during the day, for when we have the personnel to answer live. We are getting a lot of hangups and are missing customers because they want to talk to a live human. Now we have to call/chat to weave to get it off, then call back to turn it on, which is a pain. Other alternative is to delete phone tree which is worse. Thanks
1 vote -
recordings
The call recordings are very hard to navigate. Can you add filtering by Type (Inbound/Outbound), Office User (Rep name), and Result (Missed / Answered) ?
1 votethis is available in the New Weave Experience
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Recent Calls filtering
There should be options to filter the call list. For example, filter by answered only or placed only, name of person who placed or answered the call, greater than X minutes, calls between certain hours, etc. Right now the only filter is All or Missed Calls.
1 voteYou can see these changes available in the New Weave Experience
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Recent Calls list
In version 7.28.X, each call had 2 lines: 1) name (or phone #), 2) Answered by or Placed by. Since version 7.32, that has changed to 3 lines: 1) name (or phone #), 2) # called from, 3) # called to. Not only does the 3 lines take up too much space, but also the called to number is useless if your office only has one number. Now in order to see answered by/placed by you have to click on each call. The mobile app version still has the old 2 line per call. Why did you guys change the…
1 votethis is resolved by the New Weave Experience
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Filtering on Call Records
Call Records (Weave Admin Portal)
Request to have filtering by caller name, type, and the incoming/outbound calls. even longer calls or shorter calls.1 voteThis is available in the New Weave Experience
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Download Voice Mail's
We need to be able to download the voice mail messages left, just like we can download the recorded calls from the "Call Records" drop down in the Weave admin portal.
1 vote -
Update the app to actually work in emergency closure situations, I want to be able to save and use my recorded message when away
Hello! Currently on the phone, I first spoke to Christian for about 30 mins and he attempted to assist me with the template "FSA Dental" I need to have one word added to the the sentence Unfortunately, these contributions expire at the end of the year. What you might not know is that you can FSA dollars to cover any dental treatment that treats or prevents a dental disease. If you could please add the word "use" FSA dollars... Previously the template glitched and did not update the our PRACTICE NAME, it stated (Your office name here) There seems to…
1 vote -
Limit # of inbound calls
The phones just keep ringing! Even if all our reception staff is busy and we've maxed out our holds. It would be great if it would recognize when x amount of holds are full and just cut the client off at the pass with a message telling them we're busy and please call back or text before it rings and rings in the office when no one can get to them!
1 voteThis can be managed with call queues and other call routing options
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Phone messages as unread
I need the ability to mark phone messages as "unread" like we can for text messages! :)
1 vote -
Photos sent via Text message
Patients able to send photos via text message, sometimes patients need to send updated insurance info, they would be able to send a photo of their ID card. Also patients who have a concern about something going on with a tooth or area of gums they can also send in their photo allowing Dr to see whats going on first to determine if they should be referred or even come in ASAP, saving them a trip into the office.
1 votewe are launching this mid-October!
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If music on-hold breaks, it drops the parked calls after 60 seconds.
We recently discovered that our calls are being dropped after 1 minute when parked. We then further realized that our on-hold music wasn't working because it was an mp3 file upload (used to work originally but broke later). After on-hold music was fixed, call drops were fixed as well.
When the line is silent, something somewhere assumes there is no data flowing and probably times out the session. Even if the issue is on the customer's router, I think it would be important to send a periodic tone signal which will keep the network session alive as well as tell…
1 vote -
Caller ID
Incoming phone number only shows up when the call first comes in. When you try to look after the fact on the recent call list, only the name appears. Since we have numbers in home, work and mobile fields, we would like the number shown so we know from which number to return a call.
1 vote -
Individual user notification
Ability to silence follow ups or delegate them to certain users only so that it doesn't pop up all day long until it is completed/deleted.
1 voteYou now have control over which notifications you see on your computer and how long you want them to stay on your screen. Navigate to your Weave Settings and select ‘Notifications’ to manage which alerts you want to see.
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integrate with other software -or-csv flexibility.
It would be helpful to have a more usable upload for those of us who do not use 'integrated software' . Why is there no option for a data upload (if we have to do this 1x a week) patient last appointment, next appointment, birthday, and other notes? Why do we have to do a unique ID? It throws off our upload. It would be so much more helpful as well if we could just add clients to our data base as they call in rather than as an excell sheet upload everyweek. Our caller ID does not work on…
1 voteYou can now add your own contacts to WEAVE. Follow our simple step by step instructions below to add a contact not already in WEAVE. *Please note adding a contact into Weave, does not add them to your Practice Management Software or Electronic Health Record.
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